Assistant
Bureau Veritas
Total years of experience :17 years, 11 Months
& Duties:
Preparation of Technical and Commercial proposals for projects related to Asset Integrity
Management, Fitness For Services, Independent Verification (IVB) and Design Review
Activities.
Responsible for the management and tracking of documents received from clients and sent
to clients.
Download of documents from client’s websites and upload into “Document Review Tool”.
Issue of Invoices. (Monthly or when milestones are met).
Issue of Monthly and Weekly reports for on-going projects.
Responsible for timely data entry of timesheets of entire department.
Liaise with clients and engineers and ensure smooth flow of documents.
Responsible for archiving process of documents (soft and hard copies).
Responsible for all administrative work of the department which include filing, stock of
stationery, tracking leave records and daily working hours, reservations of conference and
meeting rooms.
Formatting of documents.
Educating new employees about the working of “Document Review Tool” and “Timesheet
database”.
2
Other responsibilities:
As a fire warden:
Responsible for maintain log book for entry and exit of visitors.
Ensure timely service of fire extinguishers and check proper functioning of fire alarms /
smoke detectors
Ensure emergency exits are clear of any obstacles.
Educate all new employees about the emergency and evacuation plan.
Major projects handled
& Duties:
Respond to customer requests, provide customers with product and service information, up
sell products and services, identify and resolve customer issues.
Follow-up on customer inquiries not immediately resolved, complete call logs and reports,
recognize, document and alert the supervisor of trends in customer calls & recommend
process improvements.
Resolving customer queries in regards to mobile bills, basic trouble shooting of mobile,
accepting payment through the phone.
Helping the customer accessing their account details online.
Selling of ‘Add on Services’ like Mobile internet, Mobile TV, Special promotional offers
Handling Supervisor escalation calls.
Conducting training sessions for new advisors & assisting them on calls during “on Job
Training”.
Conducting Daily Briefings in the absence of Supervisors for the team.
Completed a special training for training and assisting new advisors during “on Job Training”.
Develop and implement new systems, procedures or working practices to improve customer
service efficiency.
Conducting Customer Satisfaction Survey’s & providing feedback to concerned department.
& Duties:
Settling all kinds of petty cash vouchers like marketing and purchase vouchers, staff incentive
vouchers, salary advance vouchers, employment cost vouchers (occupational Health Card
cost etc).
Exchanging foreign currency for our guests.
Maintaining an efficient work environment.
Informing and providing detailed guest folios to travel agents for confirmation and payments.
Accepting payments from Customers and Travel Agents.
Informing Customers about their queries pertaining to their bills.
4
Checking in Guest and allotting rooms as per the Hotel procedure.
Verifying Customers identity before check-in & check-out.
Solving customer queries & follow-up with the respective departments to resolve any issues.
Room Booking & Reservation, also responsible for driving campaigns to ensure that
Executives and Business groups are aware of the hotel's excellent facilities.
& Duties:
Maintaining cash books of the restaurant.
Recording day to day entries & summarizing daily sales.
Filing the original receipts and payments invoices.
Maintaining petty cash book.
Resolves billing complaints and refers grievances to designated departments for further
investigation.
Research misapplied payments & recommend payment process improvements.
Ensure the accuracy of financial records for billing purposes, occasionally negotiating an
alteration to the stated price or terms and conditions as compensation to customers.
& Duties:
Booking and ordering of supplies, also involved in conducting inventory of supplies and
finding new suppliers.
Introduce cost-effective measures to reduce cost.
Maintaining high quality standards of the Resort.
Maintaining cash & sales book of the restaurant.
Checking bar and kitchen stocks.
Recording day to day entries & summarizing daily sales.
Maintaining attendance register of restaurant staff.
Filing all original receipts and payments invoices.
Verifying and checking of Kitchen Order Ticket and Bar Order Ticket.
& Duties:
Solving customer’s queries relating to HSBC credit cards.
Activation of credit cards.
Sales of accounts protection programs (insurance accounts).
Sales of other value added programs.
Deal quickly and efficiently with customer enquiries or complaints by phone, post or email.
Expedite customer orders, including keeping them informed of delays or early fulfillment.
Occasionally work antisocial hours in order to meet customers’ requirements, solve their
problems and thus encourage future business.
Proactively foresee possible delays or complications and plan strategies to avoid or minimise
them.
Develop and implement new systems, procedures or working practices to improve customer
service efficiency.
Ensure the accuracy of financial records for billing purposes, occasionally negotiating an
alteration to the stated price or terms and conditions as compensation to customers.
Collecting, analyzing, evaluating and accounting the information in order to increase the
effectiveness of various services provided by the company.
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Platforms
Operations & Maintenance Governing Documents.
BURANDO MIDDLE EAST - Risk Based Inspection (RBI) Assessment Of CPU-1 & CPU-2
Project In Fujairah
MELLITAH OIL & GAS (Libya) - Design Certification Services for Bahr Essalam Phase II
Area “D” (EX NC 41) Offshore Field - Libya
ADMA-OPCO - Design Certification Services for Zakum Oil Lines (FEED and EPC)
ADMA-OPCO - Design Certification Services for Umm Shaif Oil Network Expansion (FEED)
National Petroleum Construction Company - GASCO IGD-E Project - Third Party
Certification of Offshore Pipeline and Structural Design.
ABB - IVB Services for Power Upgrade at Zirku Facilities (EPC)
MAERSK OIL QATAR - Design Certification Services for Block 5 Field Development Plan
(Brownfield)
TECHNIP - Design Verification Services of Offshore Structures and Pipelines for Upper
Zakum 750K Project - (EPC)
SAIPEM - Design Appraisal for Iraq Crude Oil
