Sales Department - Sales Manager
Golden Tulip Galleria Hotel
Total years of experience :12 years, 6 Months
Jan 2012 - Present Sales Department - Sales Manager (Golden Tulip Galleria Hotel)
Jan 2010 - Dec 2011 Sales Department - Senior Sales Executive & in charge of the reservations
department (Galleria Hotel)
Nov. 2006 - Dec 2009 Sales Department - Sales Executive: (Beirut Marriott Hotel)
• Worked in the Event Booking Center where I am responsible for meetings, conferences, groups & some social events & gatherings.
• Responsible for few Revenue Management Reports such as: End of
Month Report, Golden Circle, 3 Months Forecast, in addition to any
requested report & task for revenue management.
July 2006 - Oct 2006 Reservation Sales Department - Reservation Sales Agent
(Beirut Marriott Hotel)
• Performed the regular reservation tasks.
• Prepared few revenue Management Reports: Weekly Revenue
Management Report, End of Month Report, 3 Months Forecast & Golden
Circle.
August 2002- June 2006 At Your Service Department - At Your Service Agent
(Beirut Marriott Hotel)
• Did all operator tasks, providing proper communication with other
departments to guarantee guests' complete satisfaction & coordinating with the room service.
• Responsible for confirming airline tickets, assisting guests in all their
requests & preparing all required reports for the office.
June 2006 Hotel Intern: Accounting Department - Beirut Marriott Hotel
• Learned about the accounts payable, accounts receivable, general cashier
& income auditing.
Dec 2005 Hotel Intern: Front Office Department - Beirut Marriott Hotel
• Learned the complete procedure & work process at the reception where I
was able to cover in case of shortage or urgent need.
May 2002 - July 2002 Hotel Intern: Housekeeping Department - Beirut Marriott Hotel
• Learned all tasks performed in the housekeeping department by the
housekeepers & supervisors.
Feb 2001 - April 2001 Hotel Intern: Food & Beverage Department - Beirut Marriott Hotel
• Trained in the hotel's different restaurants as a waitress & hostess
• Trained in the different kitchen outlets.
TRAINING COURSES AND CERTIFICATIONS AT THE BEIRUT MARRIO TT
• Leadership Training
• Time Management
• Certificate for being nominated as "Star of the Year for 2005".
• Certificate for being nominated as "Associate of the Month for March 2005".
• Essential Skills Training - Conflict Solving
• HACCP Training
• Hospitality Training
• Telephone Etiquette Training
• Several other trainings related to hospitality.