Sayed Alam Eldeen, teller

Sayed Alam Eldeen

teller

Alfardan Exchange

Location
United Arab Emirates - Dubai
Education
Diploma, Seo and e. Marketing
Experience
15 years, 3 Months

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Work Experience

Total years of experience :15 years, 3 Months

teller at Alfardan Exchange
  • United Arab Emirates - Abu Dhabi
  • My current job since September 2015

Job Tasks:
• Market And Sell Financial Products And Services to Customers. I have an excellent knowledge of what's being offered by exchange and bank
• I have role to interact with the customers face to face every day
• Handled tasks related to incoming and outgoing mail
• Handled Customers and Carried out cash Drawer Reconciliation Tasks
• Handled various accounting transactions and reconciliation tasks
• Provided account status data whenever requires and handled phone inquiries
Informed customers about various bank and inquire About the Exchange Rates
• Transfer Money to all the World
• Receive foreign Currency from the authorized person
• Currency exchange Purchase & Sell
1. Entering the customers details in the system name, a/place of issues & amount, currency &other transaction details etc.
• After entering the details redirecting the customer to the payment against his amount to be remitted
• Deposit In The Accounts Inside And Outside UAE
• Opening Accounts Outside UAE
• Reconcile own cash box against actual transaction at the end of the day
• Call Receiving And Direction Customer
• Handling Customer Complaints
• Western union, EZETOP, EZREMIT, DOHA QATAR and other services
• Responsible for initial customer contact, understanding customer requirements
• Providing customer service helping with processes to walk-in customers, telephone calls assisting with queries.
• First Level of customer complaint handling, resolving and passing to relevant department.
• Assisting Branch Customer Service Officers with daily paperwork, collaborating to follow up and resolve inquiries and generate leads to obtain more business.
• Consistent record of success achieving and exceeding sales targets around selling products and services, up selling, cross selling and business development.
• Continuing client relations in order to generate further business. Actively cultivating relationships with high net worth individuals.

Sales Executive manager at Alpha data for computer and internet services
  • Egypt - Tanta
  • February 2014 to April 2015

Sales executives sell their company’s goods and services. Customers may include businesses, governmental organisations and individuals.
Sales executives approach potential customers with the aim of winning new business, as well as maintaining good relationships with clients.

I also responsible for making repeat sales to their employer’s existing customers. Sales is a targets driven industry and the work can sometimes be demanding.

Within the sales environment a number of other job titles are also used to refer to a similar job role, including: sales representative; sales consultant; territory manager; business development representative.

websites content management at O2 Advertising Agancy
  • Egypt
  • April 2011 to January 2014

A web content manager is responsible for the information that appears on a company's website. They work closely with project teams, editors, developers and designers to coordinate the site content and make sure it caters to the needs of the target audience.

If you have excellent writing skills, are well organised and can motivate a team, there could be opportunities for you in this career.

You will need lots of creative ideas and the ability to work to deadlines.

There is no one way into this job but experience in journalism, IT or marketing may help. Employers will want to see examples of your writing skills from previous paid or voluntary work.

Customer service front office agent responsible at Flash International, tulip magic resort
  • Egypt
  • March 2010 to April 2011

Responsible about treatment with the guest and make them comfortable to have not any home seek, C/I & C/O for all guests, try to solve any problems could face them and give them a marvelous picture about our company to come back again.

Receptionist customer service at Bick Albatross, royal albatross moderna
  • Egypt - Sharm el Sheikh
  • June 2008 to October 2009

like the other job experience

Education

Diploma, Seo and e. Marketing
  • at O2 advertising agency
  • July 2012

Search engine optimization mean mean that the process of maximizing the number of visitors to a particular website by ensuring that the site appears high on the list of results returned by search engine.

Diploma, Goethe certificate at 7 courses
  • at GOETHE-INSTITUT EGYPT
  • January 2010

GOETHE-INSTITUT EGYPT German course level A2 with good success ( note 2 ). German course level B1-1 with good success ( note 2 ).

Diploma, Languages & Translation license German department
  • at Alazhar uni.
  • September 2006

Languages and Translation Faculty Languages and Translation License in German language El-Azhar Uni. with overall Evaluation of "good".

Specialties & Skills

Windows 7
Customer Service
External Clients
Guest Service
Performance Enhancement
Translation form three languages into three. Computer Application and Skills. Internet
Banking ,Finance and languages

Languages

German
Expert
English
Expert

Training and Certifications

TEILNAHMEBESTAETIGUNG (Certificate)
Date Attended:
March 2010
Valid Until:
July 2010

Hobbies

  • Reading, Music and Internet