Coordinator- Customer service & Sales, Export and Import operation
QATAR NAVIGATION (MILAHA)
Total years of experience :16 years, 0 Months
• Coordinate with Dubai Customs, Shipping Lines, transporters and customers.
• Schedule and prepare timely mannered plan for all inbound and outbound shipments.
• Managing logistics operations involving coordinating with Freight forwarders, shipping lines, clearing agents and other external agencies.
• Negotiating with shipping companies and Freight Forwarders for getting best freight rate.
• Managing Import-export files and maintains an efficient data Base.
• Communicate with concern departments on ETA the shipments.
• Administer and execute shipping documents, custom clearance, delivery, inspection and storage and any related documents. Provide in a timely manner all shipping documents to Finance Department to prepare the invoices.
• Appointing shipping and transport agents and follow up and ensure dispatch and delivery is carried out according to the agreed schedule. Follow up and address issues related to shipments and logistics. Prepare weekly/monthly reports on expected shipments, logistics matters and submitted it to the management.
• Coordinate with Dubai Municipality for dangerous cargo approval.
• Coordinate with Dubai Chamber for Certificate of Origin, Dubai Police protective system for DG
• Receives request for quotations, service enquiries and changes, adjustments and cancellations, direct from customers and agents. Prepares paperwork (e.g. ports and customs, freight related documents, etc.) to issue debit and credit notes, as appropriate
• Follow up shipments and documents with the freight Port Authority and shipping lines.
• Analyze reports to summarize and interpret current and projected positions
• Preparing Daily Report, shift reports, Equipment report, Vessel Operations reports, Crane Productivity, supervisor’s performance reports etc. and reporting to Directors, Senior Managers
• Preparing the staff performance report and reviewing and cross check all VOR with CTMS updates Berthing Time/date, Commencing time/date, sailing time/date and total moves including hatch lids and ensure all information in CTMS are match with reports.
• Consolidate reports receive from respective operations department and prepare presentations, graphs/ charts out of these reports for review of the management
• Preparing the weekly monthly Presentations on shipping statistics for management meetings
• Preparation of monthly vessel/ crane productivity and statistics reports submission to management
• Observe vessel planning strategy and procedures defined by the management
• Submission of daily reports to the management and other special projects.
Assistant Manager (Administration & Operations) WSP of ITC Limited, Bangalore, India
ITC ranks among India's '10 Most Valuable (Company) Brands', in a study conducted by Brand Finance and published by the Economic Times.
• Reporting to Director, reports to Daily/ Weekly & Monthly to the management
• Responsible for staff scheduling including work assignments, shift rotations, training, breaks, overtime assignment, back-up for absentees, etc
• Responsible for financial analysis and performance measurement of the company.
• Play an important role in preparing the monthly/annual budget.
Professional Education Qualification ✓ MBA (Marketing & Finance) Farook College, University of Calicut Kerala, India.
✓ Diploma in Office & Finance Management
✓ BBM (Bachelor of Business Management) University of Kannur (2003-2006) ✓ Shipping & Port Management, Supply Chain Management and Retailing ✓ Export & Import Ahmedabad Management Association (AMA) Govt. of Gujarat Govt. of India