Sayed Fazal Raza

• Provide IT Support such as Active Directory, Windows, and Network connectivity and support in Windows OS Installation, Troubleshooting, Performance tuning, Monitoring, Applying Service Pack, and Windows Updates.
• Responsible for incident investigation, diagnosis, and recovery within the defined service levels.
• Provide timely, accurate, and unambiguous updates to the ticketing system.
• Provide the support required to close service events promptly, within the SLA, and to the satisfaction of the customer.
• Coordinate activities with help desk, network services, or other information systems groups.
• Responsible for Installing Desktop Computers, laptops, printers, and scanners.
• Responsible for imaging PCs and laptops.

• Troubleshoot hardware, software, and network operating systems
• Provide orientation to new users of existing technology
• Provide individual training and support on request
• Maintain current and accurate inventory of technology hardware, software, and resources
• Make recommendations about the purchase of technology resources
• Input and maintain IP addresses
• Ensure hardware is stripped and secured before disposal
• Monitor the security of all technology

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining established computer systems and networks
• Providing technical support across the company (this may be in person or over the phone)
• Quickly solved 20+ IT issues daily with 95% success
• Enhanced IT Support Skills by reducing solution time by 25%

• Studies and understands all facets of the IT products and services being offered
• Working closely with suppliers, negotiating costs of services and products to support a healthy margin
• Maintains excellent relationships with all clients in the executive’s portfolio
• Travels to see clients, attends tradeshows, or participates in industry events or training when required
• Teach, Train, and develop 10 new talents monthly.

• Identify and develop 10 new businesses monthly through networking and prospecting techniques.
• Engage in cold-calling to create interest in company products and services,
• Generate 7 new business leads monthly and arrange customer meetings.

• Door to Door sales (B2B, B2C)
• Direct Sales
• Performed Sales Territory Planning and led an increased small sales target project of INR 5 lacs p.m.