Toyota service manager
ALJ Group
Total des années d'expérience :17 years, 3 Mois
Toyota service manager 2003 in K.S.A.
Toyota master service adviser 2001 in K.S.A.
Toyota service advisor 1996 in K.S.A
Toyota service advisor 1996 in K.S.A.
Toyota master service adviser 2001 in K.S.A
Toyota service manager 2003-2010
Meet dealer performance &profit quidlines, increase market share
meet manufacturers performance & operational guidlines
plane lead, orgnize &control total service management operation
condut analysis of market competitors market conditions and campaign effectiveness.
oversee warranty and goodwill cases,
insure customer satifaction,
maitain employee satifaction and motivation
establish yearly staff training target
provide monthly performance result to general manager
monitor complaint resolutions
High technical diploma automobile engineering (Sudan) - Automobile mechanics certificate from the trans world tutorial college from U.K. (England) - Toyota passport holder. - Service excellent award champion Toyota kingdom wide 2009
- Toyota way training course 2005 in K.S.A. - Customer satisfaction training course in K.S.A. - Work shop management from Toyota in K.S.A. - Service advisor program training. - T.S.M. program (Toyota service management) from Toyota in K.S.A. - Management development program (time and personal management) from NEXA (ACCL) - Guest focus 101 program (advanced customer satisfaction training) from Toyota K.S.A. - Body shop management "marketing" from NEXA (ACCL) - Body shop management "finance" from NEXA (ACCL) - Dunlop training certificate from middle east manager. - Body shop management "advanced" from NEXA (ACCL) - Management development program (performance appraisal and recruitment section) from NEXA (ACCL) - Management development program (the art of management) from NEXA (ACCL) - Managing the operation function "productivity" from NEXA (ACCL)
I already have gt award of achivement on 2007 as service manager also received thankd litter from srvice manager taif center as best master service advisor , service award 2009 as best service manager king dom wide SESA. program ,