business development-GM
Abdul Latif Jameel Co.
Total years of experience :3 years, 3 Months
1. Identifying new sales leads.
2. Pitching products and/or services.
3. Maintaining fruitful relationships with existing customers.
4. Preparing PowerPoint presentations and sales displays.
5. Contacting clients to inform them about new developments in the company’s products.
6. Developing quotes and proposals.
7. Negotiating and renegotiating by phone, email, and in person.
8. Developing sales goals for the team and ensuring they are met.
9. Training personnel and helping team members develop their skills.
10. Contacting potential clients via email or phone to establish rapport and set up meetings
11. Planning and overseeing new marketing initiatives
1) Plan, organize, direct and control your sales staff to meet these objectives.
2) Recruiting and training sales staff
3) Allocating areas to sales reps
4) Developing sales strategies and setting sales targets
5) Monitoring the team’s performance and motivating them to reach targets
6) Providing feedback and coaching to team members
7) Compiling and analysing sales figures
8) Dealing with some major customer accounts yourself
9) Collecting customer feedback and market research
10) Reporting back to senior managers
11) Keeping up to date with products and competitors.
12) Constructively handle (or supervise the handling of) all customer complaints related to your department.
A. Role Purpose
1. Manage and monitor the teams that resolve problems from our customers.
2. Manage workloads and prioritize work across the teams.
3. Develop and improve SLA for his department.
4. Insure service quality level.
5. Improve, uphold and sustain highest GDI level Guests.
6. Provide excellent customer service and to promote this idea throughout the organization.
7. Keeps the Telematics operation running in an efficient and profitable.
8. Increase customer satisfaction, loyalty and retention and to meet their expectations.
B. Impact: Duties and responsibilities
1. Be responsible for career development and appraisals.
2. Problem and Incident management ensuring that agreed SLA’s are achieved and client expectations are met.
3. Implement a functional approach to manage Client deliverables.
4. Build services relationships with Guests.
5. Ensure quality and profitable services are performed to the agreed SLA.
6. To specify systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery.
7. Attend client service review meetings, the areas covered will include performance reports, service improvements, quality and processes.
8. To develop and facilitate workshops and training courses.
9. Manage departmental budget and business plan.
10. Responsible for the delivery of services within the SLAs and to ensure quality of services.
11. To ensure that systems, processes and methodologies as specified before are followed to ensure effective monitoring, control and support of service delivery.
12. To plan for the required resources in line with business and department plan.
13. Improve and train department staff to ensure they can deliver right service.
14. Work as a team member within the organization to provide a resilient service to our customers.
15. Contributing information and analysis to organizational strategic plans and reviews.
16. Improve guests delight.
17. Responsible for providing analytical and performance reports to management team.
18. Mange the team to Investigate and resolve customers' problems in coordination with concern department.
19. Review financial information and adjust operational budgets to promote profitability.
C. Communication
1. Manage the relation with all internal and external stakeholders.
2. Thorough knowledge of managing teams and personnel.
3. Knowledge of installing, configuring and administrating Microsoft desktop and Server operating systems.
4. A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders.
5. Ability to research subjects, with a commitment to provide continuous improvement.
6. Improve communication channels for Trax and My Trax.
7. Communicate with Guests to buy-in Trax and My Trax to support on how to activate the service.
8. Identifying Trax staff training and development needs, and for planning, organizing and overseeing appropriate training.
9. Dialogue with clientele about customer service issues or queries.
D. Innovation
1. Developing effective communications both internally and externally.
2. Involved in project management and evaluating clients’ projects.
3. Building service reports, Service reporting and sponsoring.
4. Quality control standards for delivered to our customers.
5. Implement and design methods to provide motivation for employees.
The study of computing, programming, and computation in correspondence with computer systems. This field of study utilizes theories on how computers work to design, test, and analyze concepts. Computer science usually has a stronger mathematical foundation than a scientific one and on some occasions may not focus directly on computers and their systems.