Senior ICT Service Manager and Project Director
Huawei Tech. Investment Saudi Arabia Co. Ltd.
Total years of experience :21 years, 3 Months
• Led a team of project managers and project coordinators, overseeing the successful execution of over 100 IT projects spanning diverse industries, including enterprise and telecom sectors across various regions within the kingdom
• Managed multimillion-dollar projects encompassing numerous sites, multi datacenter initiatives, and disaster recovery sites throughout the kingdom
• Spearheaded the establishment of PMO targets and actively engaged in regular project review meetings with project managers to identify and mitigate technical, functional, and delivery risks. Collaborated with project teams to devise effective mitigation plans
• Directed end-to-end project management processes, encompassing project planning, scheduling, implementation, control, and final delivery. Ensured projects aligned with customer expectations, adhered to timelines, and generated revenue punctually
• Collaborated closely with Solutions, Operations, Finance, and Partners teams to meticulously analyze, communicate, and mitigate issues and risks that could impact the schedule and budget of ICT projects
• Skillfully defined project stakeholders, appointed teams, and categorized project phases based on scopes and geographical considerations
• Managed mission-critical projects involving the establishment of multiple disaster recovery centers, intricate data migrations, network transitions, and application-level P2P and P2V migrations
• Oversaw comprehensive project management, including fostering customer relationships and partner management
• Successfully managed cross-regional projects, establishing connections with Huawei's global research and development teams
• Collaborated closely with Solutions, Operations, Finance, and Partners teams to analyze, communicate, and mitigate issues and risks affecting the schedules and budgets of ICT projects
• Synchronized efforts with Huawei HQ and key project managers to meticulously track and manage plans, schedules, and critical issues. Escalated issues to upper-level management to ensure prompt resolution and partner collaboration
• Assumed a role of leadership, accountability, and ownership over ICT Service Delivery operations, enforcing the implementation and continuous improvement of the ITL operating model
• Collaborated with the business to develop, implement, monitor, and report on ICT SLAs aligned with industry standards and best practice
• Profoundly experienced in collaborating with Huawei partners, distributors, and ICT academies
• Lead a qualified team of experts effectively and manage all aspects of ICT project execution and technical resources, work planning, project execution and operation
• Meet the technological needs of project to implement cost-effectively
• Supports business goals by enabling organizations to identify opportunities for improvement and evaluate their IT performance against best practices
• Define organizational procedures to deliver IT services to meet business objectives efficiently, effectively, and reliably
• Effectively execute and manage cyber security policies internally and externally in project delivery
• Designed and implemented partner service policies, significantly enhancing performance and incentive structures
• Led partner sales, presales certifications, and after-sales career certifications, elevating partnership levels Silver, Gold and VAP etc
• Facilitated VAP, Gold, and Silver partners to achieve optimal incentives, maintaining adherence to standards
• Orchestrated partner development and projects, organizing specialized technical training and solution-oriented support
• Engineered service promotion policies, augmenting partner service revenue via innovative service strategies
• Spearheaded audits for CSP, ASP, HALP, and ICT Academies, currently focusing on partner product Huawei Product specialization
• Led multifaceted teams to address talent gaps in the ICT industry, driving educational institution collaboration and Huawei ICT Academy establishment
• Designed and executed STEP, a comprehensive Saudi Talent Enabling Program, fostering local talent through ministry and educational partnerships
• Drove impactful initiatives, such as global ICT competitions, Seeds for Future, and Tech Track ICT training programs
• Collaborated across multifunctional teams to strategically elevate partner enablement, development, and talent cultivation
• Managed and developed Huawei ICT Academies, nurturing emerging technology talent across AI, IoT, Cloud Computing, and more
• Trained and certified over 3000 partner staff, equipping them with diverse skills under various certification programs
• Formulated and executed strategies to enhance partner technical skills, administering exclusive partner clubs and development programs
• Conceptualized and hosted a range of partner-level events, including Expert Clubs and Partner skill contests
• Played a pivotal role as a technology speaker and career guide at top Saudi universities, fostering industry awareness among future leaders
• Proficient in crafting Talent Ecosystems for students. Engaged with universities, aligned curriculum with ICT domains
• Formulated strategies to enhance partner technical skills to improve Partner project delivery rates and monitored service performance
• Provided comprehensive enterprise support to Private and Government Sectors, specializing in EMC SAN, NAS, and DAS storage solutions, along with Dell server management and clustering expertise
• Managed VERITAS NetBackup, Symantec Backup Exec, and EMC Networker Backup Solution implementations, including application migration and Active Directory projects
• Offered data center design, antivirus configuration, and 24/7 support for critical data center projects, contributing to seamless operations in highly sensitive environments
• Oversaw the Administration of 7, 000 domain Users and Computers as well as 4, 000 Exchange Users, including centralized technical support for 42 locations throughout the kingdom
• Led the Designing, Installation, and Implementation Administration of EMC storage, collaborating on DAS, NAS, and SAN technologies
• Managed EMC Storage Area Networks, overseeing LUN Allocation, Zoning, Meta LUN binding, LUN Expanding, and LUN Migration
• Key role in Microsoft's Active Directory and Exchange migration projects, handled Ministry's Data Center Design, and offered 24/7 support for the Ministry Data Center
• Delivered prompt and satisfactory IT services to customers, including hardware installation, storage setup, and network design
• Installed and managed EMC storage solutions (AX100/150, CX series) along with DAS, NAS, and SAN technologies, involving LUN allocation, zoning, and RAID configuration
• Led network management, overseeing hardware/software installation, troubleshooting, and system maintenance
• Managed Win 2000/2003 Network Servers, Active Directory, and user environments, while coordinating software/hardware for user needs
• Supervised Umrah visa processing, handled admin tasks, maintained reports, and provided IT support. Designed and updated company websites
Swami Ramanand Teerth Marathwada University Nanded, Maharashtra, India Passed In First, Class Grade
Swami Ramanand TeerthMarathwada University Nanded, Maharashtra, India