Director of ITSM/ Senior IT Manager
AmerisourceBergen
Total years of experience :20 years, 3 Months
Notable Accomplishments:
• Significantly enhanced data security and compliance measures, mitigating risks and strengthening the organization’s resilience against cyber threats.
• Implemented strategies that resulted in notable improvements in productivity and operational efficiency, driving cost savings and enhancing overall performance.
Key Deliverables:
• Spearhead and orchestrate major digital transformation initiatives aimed at modernizing IT infrastructure and processes, aligning them with business objectives.
• Successfully implement ISO 27001 and PCI DSS standards, ensuring robust data security protocols and regulatory compliance across the organization.
• Provide effective leadership to a diverse team, fostering a culture of innovation and agile development to drive continuous improvement and adaptability.
• Optimize vendor management processes to streamline operations and maximize value from external partnerships.
Notable Accomplishments:
• Played a key role in improving process efficiency within IT service delivery, resulting in streamlined workflows and reduced turnaround times.
• Contributed significantly to the organization's digital transformation initiatives by implementing innovative solutions and driving cultural change towards a more agile and customer-centric approach.
Key Deliverables:
• Implemented lean and agile principles to effectively manage IT systems, ensuring responsiveness and adaptability to changing business needs.
• Enhanced customer experience by optimizing IT services and processes, leading to increased satisfaction and loyalty.
• Streamlined operations through the implementation of efficient workflows and automation, driving cost savings and operational excellence.
Notable Accomplishments:
• Played a pivotal role in enhancing system scalability and reliability, implementing strategic initiatives that resulted in improved performance and stability.
Key Deliverables:
• Formulated and delivered comprehensive strategies in software engineering and IT system delivery, aligning them with organizational objectives and industry best practices.
• Applied strategic planning methodologies to IT projects, ensuring alignment with business goals and maximizing project success.
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