شون كارل

Performed accurate and timely administrative data entry.
Prepared and managed quotations using Microsoft Excel, ensuring
precision and timely delivery.
Handled clearing and inspection of imported consignments and scheduled
deliveries through the CROAMIS website under Qatar Aviation Services.
Created job orders, invoices, and delivery notes using Tally ERP software.
Prepared job completion reports and monitored workshop job status,
ensuring timely updates and coordination between departments.
Managed international procurement and inquiries for parts from Belgium,
Dubai, and Kuwait.
Calculated comprehensive landing costs, including freight, duties, taxes,
and additional charges.
Conducted local sourcing of parts through domestic suppliers and vendors.
Managed import and export operations of products, including
documentation and customs coordination.
Handled professional correspondence and communications via Microsoft
Outlook Email.
Followed up on issued quotations to ensure client engagement and
successful conversions.
Managed showroom inventory, ensuring proper stock levels, tracking, and
documentation.
Handled incoming and outgoing phone calls with professionalism and
efficiency.
Acted as Secretary to the Managing Director, providing administrative,
scheduling, and communication support for events.

Utilized Customer Relationship Management (CRM) systems to manage and update client account information, track interactions, and ensure accurate data for enhanced customer service and reporting.
Delivered proactive support through inbound and outbound communication to promote customer satisfaction and sales.
Resolved shipping, product, and order concerns efficiently, ensuring seamless customer experiences. Maintained communication with sellers and merchants to resolve transactional issues.
Handled billing-related inquiries and credit card payments, contributing to smooth order processing and account accuracy.
Built relationships with clients to maintain sales goals and create new opportunities

Alight Core Benefits Administration
Maintained and managed customer account data through the Management Support System (MSS), ensuring accuracy, timely updates, and alignment with operational and reporting requirements.
Handled core benefits administration for client employees, including COBRA payments and insurance enrollment.
Acted as the primary point of contact for benefit-related inquiries, ensuring accurate information and compliance.
Managed billing inquiries and processed credit card payments, ensuring accuracy, data security, and customer satisfaction.
Maintained detailed documentation of client interactions and resolutions for audit readiness and effective follow-up.
Tribune Publishing (SCNG, NCNG, BANG)
Direct Trader Input (DTI) system, ensuring compliance with customs regulations and accurate data submission for trade processing.
Handled high-level escalation calls with professionalism and empathy, resolving complex customer issues promptly while maintaining customer satisfaction and brand reputation.
Acted as a point of contact for escalated concerns, demonstrating strong problem-solving skills and effective communication to de-escalate situations and deliver timely resolutions.
Delivered technical support and resolved delivery-related issues for digital newspaper subscribers. Addressed billing concerns and credit card transactions for subscription management.
Applied retention techniques to reduce churn and improve subscriber engagement. Provided training on online platforms to improve usability and customer satisfaction.
Kept accurate records of customer interactions to support consistent service and follow-up.
Guided users through website navigation, product selection and Issue resolution using chat support tools