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صبا حسن, Sales & Customer Service Representative

صبا حسن

Sales & Customer Service Representative·Al Bawabah Al Sharqia

United Arab Emirates

Master's degree, MBA

Work experience

Total years of experience: 13 years, 5 months

Sales & Customer Service Representative

January 2024 - Present

Al Bawabah Al Sharqia

Dubai, United Arab Emirates

January 2024 - Present

• Delivered outstanding customer support, ensuring client satisfaction and loyalty.
• Managed administrative tasks, including documentation and account setup, with attention to detail.
• Streamlined processes for collections and account management, enhancing operational efficiency.
• Collaborated with team members to promote financial products, demonstrating strong communication skills.
• Utilized problem-solving abilities to address client inquiries and resolve issues promptly.
• Maintained organized records and files, supporting overall office administration and workflow.
Company industry:
Trading & Commodity Trading

Executive Administrator & Business Developer

January 2023 - Present

Al Bawaba Al Sharqiya

Dubai, United Arab Emirates

January 2023 - Present

• Managed client communications and streamlined sales operations to enhance efficiency.
• Organized correspondence, documented meeting minutes, and executed follow-up actions for senior management.
• Coordinated comprehensive travel itineraries, organized events, and scheduled client appointments to ensure seamless operations.
• Proactively identified and pursued new business leads, significantly contributing to revenue growth and improving client retention.
• Demonstrated strong organizational skills and attention to detail in administrative functions, supporting overall business objectives.
• Fostered positive relationships with clients and stakeholders, enhancing communication and collaboration.
Company industry:
Merchandising

Freelance Sustainability & Innovation Trainer

January 2023 - Present

Freelance

Dubai, United Arab Emirates •Hybrid

January 2023 - Present

• Coordinate and streamline administrative tasks to support training program delivery and organizational objectives.
• Facilitate communication and collaboration among stakeholders to enhance engagement and promote training initiatives.
• Organize and maintain training materials and resources, ensuring accessibility and alignment with business goals.
• Assist in the development of promotional materials to effectively market training programs and drive participation.
• Support project management efforts by tracking progress and reporting on key performance indicators related to training impact.
• Contribute to a positive team environment by fostering collaboration and supporting colleagues in achieving organizational success.
Company industry:
Training & Education Center

Business Development Consultant

January 2025 - March 2026

Suhail Smart Solutions

Dubai, United Arab Emirates

January 2025 - March 2026

• Leveraged strong organizational skills to streamline client onboarding processes and enhance operational efficiency.
• Fostered positive relationships with clients, ensuring effective communication and support to meet their needs.
• Collaborated with cross-functional teams to implement initiatives that improved service delivery and client satisfaction.
• Utilized problem-solving abilities to address client inquiries promptly, contributing to a positive client experience.
• Maintained accurate records and documentation, ensuring compliance and facilitating smooth administrative operations.
• Assisted in the development of strategies to optimize workflow and enhance productivity within the team.
Company industry:
23600
Job role:
Consulting

Executive Assistant- Sales Coordinator- Multi-Executive Support

January 2025 - January 2026

Al Baddad International

Dubai, United Arab Emirates

January 2025 - January 2026

• Provided comprehensive administrative support to multiple Sales Managers, effectively managing their schedules and correspondence.
• Acted as the key liaison between the Sales Division and various departments (Operations, Finance, HR, Logistics), fostering collaboration and alignment.
• Monitored and reported on sales team KPIs, meeting outcomes, and action plans, delivering insightful summaries for senior leadership.
• Enhanced operational efficiency by streamlining internal processes, contributing to improved productivity within the Sales Division.
• Demonstrated strong organizational and communication skills, ensuring smooth administrative operations and supporting team success.
Company industry:
Industrial Production

Office Administrator

October 2023 - January 2026

albwaba alsharqia general traiding

Dubai, United Arab Emirates

October 2023 - January 2026

Company industry:
Merchandising

Training & Events Coordinator

December 2024 - January 2025

Sohail Smart Solutions

Dubai, United Arab Emirates

December 2024 - January 2025

• Coordinated and facilitated corporate training programs and workshops, ensuring seamless execution from conception to completion.
• Developed and maintained strong vendor relationships to enhance service delivery and event quality.
• Oversaw logistics, scheduling, and budget management, ensuring all events were delivered on time and within budget.
• Implemented efficient administrative processes to streamline event planning and execution.
• Enhanced communication and collaboration across departments to support successful company-wide events.
• Demonstrated strong organizational skills and attention to detail in managing multiple events simultaneously.
Company industry:
Business Consultancy Services

Executive Assistant

October 2023 - January 2025

Al Bawaba Al Sharqiya

Dubai, United Arab Emirates

October 2023 - January 2025

• Delivered exceptional administrative support to senior management, effectively prioritizing tasks and managing competing schedules.
• Oversaw intricate calendar management, organizing internal and external meetings, and coordinating travel arrangements, including visa applications.
• Handled confidential correspondence with discretion, ensuring compliance with organizational standards.
• Acted as the primary liaison between departments, facilitating smooth communication and follow-up on action items to enhance operational efficiency.
• Streamlined processes to improve information flow and ensured timely delivery of reports, contributing to overall organizational effectiveness.
Company industry:
Trading & Commodity Trading

Banking Sales & Service Officer

March 2023 - December 2023

Abu Dhabi Commercial Bank (ADCB)

Dubai, United Arab Emirates

March 2023 - December 2023

• Provided exceptional customer service in a fast-paced retail banking environment, effectively managing client accounts and financial inquiries.
• Coordinated product promotions and successfully cross-sold various retail offerings, consistently meeting sales targets.
• Addressed and resolved client inquiries promptly, ensuring high levels of service excellence across multiple communication channels.
• Ensured adherence to compliance standards, including KYC and AML regulations, while maintaining meticulous records for internal audits.
• Developed strong organizational skills through managing multiple tasks and priorities, preparing for a seamless transition into an Administrative Assistant role.
Company industry:
Banking
Job role:
Accounting and Auditing

Owner & Executive Administrator

January 2020 - January 2023

Link Center for Training & Consulting

Latakia, Syria

January 2020 - January 2023

• Oversaw daily administrative functions, ensuring efficient operations and organization.
• Developed and implemented training programs focused on enhancing sales, customer service, and business skills.
• Collaborated with a team of trainers and support staff to foster a positive learning environment and maintain strong client relationships.
• Created tailored proposals and strategic plans for clients and partners, demonstrating strong organizational and communication skills.
• Utilized problem-solving abilities to address client needs and improve training solutions, contributing to overall client satisfaction.
Company industry:
Management Consulting

Customer Care & Accounts Officer

January 2020 - January 2023

BBSF Bank

Latakia, Syria

January 2020 - January 2023

• Managed daily account operations, ensuring efficient handling of deposits, transfers, and reconciliations.
• Provided exceptional customer service to both individual and business clients, swiftly addressing inquiries and resolving issues to enhance client satisfaction.
• Maintained high standards of transaction accuracy and compliance with bank policies and Central Bank regulations, minimizing errors.
• Collaborated with loan officers in document verification and credit file preparation, streamlining processes for improved efficiency.
• Assisted in internal audits and monthly financial reconciliations, contributing to the overall integrity and accuracy of financial reporting.
Company industry:
Banking

Owner & Operations Manager

January 2018 - January 2023

Link Center for Training & Consulting,

Latakia, Syria

January 2018 - January 2023

• Oversaw comprehensive administrative functions, ensuring efficient operations and seamless workflow.
• Developed and nurtured client relationships, enhancing communication and support to drive satisfaction.
• Coordinated proposals and service delivery, demonstrating strong organizational and multitasking skills.
• Monitored team performance, implementing strategies to maintain high customer satisfaction levels.
• Leveraged consultative sales techniques to identify client needs and provide tailored solutions.
• Fostered a positive work environment, promoting teamwork and collaboration among staff.
Company industry:
Administration Support Services

Trainer – Business Development & Microfinance

January 2014 - January 2023

UNDP & Syrian Trust for Development

Latakia, Syria

January 2014 - January 2023

• Coordinated and organized training sessions, ensuring smooth logistics and efficient scheduling.
• Managed training materials and tracked attendance, enhancing overall session effectiveness.
• Delivered impactful business development and entrepreneurship training to diverse groups, fostering community growth.
• Supported small business owners by providing tailored mentorship in sales and customer engagement, contributing to their success.
• Developed strong interpersonal skills through direct engagement with community members and business owners.
• Demonstrated a commitment to administrative excellence by streamlining processes and improving training outcomes.
Company industry:
Vocational Education

Financial Officer

January 2019 - January 2020

Syrian Arab Red Crescent (SARC)

Latakia, Syria

January 2019 - January 2020

• Managed budgeting and financial reporting processes, ensuring accuracy and compliance.
• Developed and maintained organized documentation for donor audits, enhancing transparency.
• Facilitated procurement payments and payroll coordination, streamlining operations across departments.
• Supported project teams by providing timely financial insights and administrative assistance.
• Demonstrated strong attention to detail and organizational skills in managing financial records.
• Collaborated effectively with cross-functional teams to achieve project goals and improve efficiency.
Company industry:
Non-profit Organization

Branch Supervisor

January 2015 - January 2018

Al-Wataniya Microfinance Institution

Latakia, Syria

January 2015 - January 2018

• Oversaw administrative operations, ensuring seamless branch-level efficiency and productivity.
• Developed and facilitated training programs to improve employee skills and enhance customer engagement.
• Coordinated reports and organized meetings, streamlining inter-departmental communication for better collaboration.
• Implemented effective administrative processes that contributed to improved team performance and client satisfaction.
• Fostered a positive work environment, promoting teamwork and professional development among staff members.
• Utilized strong organizational skills to prioritize tasks and manage multiple responsibilities effectively.
Company industry:
Banking

Supervisor

January 2015 - January 2018

Alwatania Microfinance Institution

Latakia, Syria

January 2015 - January 2018

• Led a team of professionals, honing strong organizational and communication skills essential for administrative support.
• Streamlined operations by implementing effective collections and risk control strategies, demonstrating attention to detail and problem-solving abilities.
• Developed and delivered training programs on client relationship management, showcasing a commitment to team development and collaboration.
• Monitored performance metrics and ensured adherence to compliance standards, reflecting a proactive approach to administrative tasks and process improvement.
• Cultivated a customer-focused environment, aligning with the core responsibilities of an Administrative Assistant in managing client interactions.
Company industry:
Economics & Financial Consulting

Branch Supervisor & Loan Officer

January 2013 - January 2018

Al-Wataniya Microfinance

Latakia, Syria

January 2013 - January 2018

• Oversaw daily administrative operations, ensuring efficient client services and seamless staff coordination.
• Streamlined regulatory compliance documentation processes to enhance operational efficiency.
• Maintained meticulous client portfolios and loan documentation, prioritizing accuracy and confidentiality.
• Developed strong organizational skills by managing diverse tasks and maintaining detailed records.
• Fostered a collaborative work environment, enhancing team productivity and client satisfaction.
• Utilized effective communication skills to liaise with clients and staff, ensuring clarity and support.
• Demonstrated adaptability in a fast-paced environment, contributing to overall branch success.
Company industry:
Banking

Loan Officer – Client Services

January 2013 - January 2015

Al-Wataniya Microfinance Institution

Latakia, Syria

January 2013 - January 2015

• Streamlined client onboarding processes, ensuring efficient needs assessment and follow-up services.
• Maintained meticulous administrative documentation, data entry, and client file management, achieving high accuracy rates.
• Developed strong client relationships through consultative selling, enhancing customer satisfaction and retention.
• Demonstrated exceptional organizational skills in managing multiple tasks and prioritizing workloads effectively.
• Utilized strong communication skills to facilitate collaboration among team members and clients.
• Adapted to diverse administrative tasks, showcasing flexibility and a proactive approach to problem-solving.
Company industry:
Banking

Banking Services Officer

January 2013 - January 2015

Alwatania Microfinance Institution

Latakia, Syria

January 2013 - January 2015

• Managed individual and group lending portfolios, ensuring efficient loan origination and thorough client follow-ups.
• Conducted comprehensive credit checks to assess client eligibility and mitigate risk.
• Monitored repayment processes, maintaining accurate records and facilitating timely communications.
• Assisted in the development and execution of marketing campaigns aimed at enhancing financial inclusion in rural communities.
• Demonstrated strong organizational skills and attention to detail in managing multiple tasks and client interactions.
• Fostered positive relationships with clients, contributing to improved customer satisfaction and retention.
Company industry:
Economics & Financial Consulting

Education

Syrian Virtual University

May 2027

May 2027

Master's degree, MBA

Syria

Syrian Virtual University

January 2027

January 2027

Master's degree, إدارة أعمال

Syria

Syrian Virtual University

January 2025

January 2025

Master's degree, إدارة أعمال

Syria

جامعة تشرين

October 2013

October 2013

Bachelor's degree, علوم مالية ومصرفية

Syria

Tishreen University

October 2013

October 2013

Bachelor's degree, Economics

Syria

Tishreen University

January 2013

January 2013

Bachelor's degree, إدارة أعمال

Syria

Skills

مهارات تواصل وادارة وحل مشكلات
Expert
مهارات تواصل وادارة وحل مشكلات
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EXECUTIVE PRESENCE
Intermediate
EXECUTIVE PRESENCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
PROJECT PLANNING
Intermediate
PROJECT PLANNING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Expert

Arabic

Native Speaker