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Seema Modi, Manager Projects

Seema Modi

Manager Projects·ICICI Life Insurance Co. Ltd

United Arab Emirates

Diploma, Business Management

Work experience

Total years of experience: 11 years, 11 months

Manager Projects

July 2012 - May 2014

ICICI Life Insurance Co. Ltd

Mumbai, India

July 2012 - May 2014

 Requirement analysis, Gap analysis, Feasibility study and Requirement documentation
 Preparation of BRS according to the user needs and Product Specification
 Key person for Product configuration in the system for all the new products introduced by the company
 Test bed preparation for functional testing according to BRD and review
 Task allotment, task monitoring, and task tracking within the technical & testing team
 User Acceptance Testing, Retesting, Regression Testing & Defect Management
 Knowledge transfer to technical/testing team of all the sub modules
 Process mapping and finding gap between the system and the File n Use
 Providing extracts and dumps through SQL Queries
 Exposure to all stages of Software Development Life
 Providing technical/ business analysis support to the team by helping them in resolving production issues
 Communicate effectively and build good working relations with technical personnel such as programmers as well as managers and internal customers to translate business requirements to IT solutions requirements.

Company industry:
Insurance & TPA
Job role:
Management

Senior Business Analyst

July 2008 - April 2012

Computer Sciences Corporation India Pvt. Ltd. (CSC),

Mumbai, India

July 2008 - April 2012

 Handling and mentoring the team of 10 resources
 Analysis of business requirements of the client to assist the technical team in customizing & developing the software solution/design accordingly
 Product configuration in the system for all the new products introduced by the client
 Development of various modules viz: New Business, Claims, Surrender, Policy Servicing, Underwriting
 Process re-engineering by documenting the process & evaluating the Gap and providing the best available solution to the stakeholders
 Gap Analysis, Requirement Analysis, Feasibility Study and preparation of Functional specifications
 Performance Testing and Preparation of Test Plans & Test Result Documents
 Defect Management, Analysis and researching for any defects in the software, after due customization for its stability and performance on the real time clients environment
 Maintaining sound business relationship with the client and customers to provide quality product and service norms by resolving their critical issues

Company industry:
Software Development
Job role:
Consulting

Assistant Manager - Initial Underwriting & Operations

March 2004 - July 2008

Aviva Life Insurance Company India Ltd

Mumbai, India

March 2004 - July 2008

 Assessing and underwriting new business in accordance with the established Company procedures and standards up to the assigned limit for 10 lakhs
 Provide accurate, high quality and speedy underwriting service, for the assigned limits, that builds customer relations and credibility
 Provide underwriting and medical support for the assessment of claims
 Compliance to all regulations laid by IRDA & adherence to internal underwriting guidelines & Anti Money Laundering Guidelines
 Ensure maintenance of daily, weekly & monthly data/ MIS. Reporting the EOD, weekly and monthly reports to the Senior Manager & HOD
 Suggest Initiatives to contribute to business process improvement & team efficiency.
 Scrutiny, New Business processing, Verification of proposal forms
 Maintain processing accuracy & effectively monitor the Turn Around Time for each activity

Company industry:
Insurance & TPA
Job role:
Management

Senior Business Analyst

July 2008 - April 2008

Sciences Corporation India Pvt. Ltd. (CSC)

United Arab Emirates

July 2008 - April 2008

Insurance Domain
Technology: Life /Asia, AS/400
 Handling and mentoring the team of 10 resources
 Analysis of business requirements of the client to assist the technical team in customizing & developing the
software solution/design accordingly
 Product configuration in the system for all the new products introduced by the client
 Development of various modules viz: New Business, Claims, Surrender, Policy Servicing, Underwriting
 Process re-engineering by documenting the process & evaluating the Gap and providing the best available
solution to the stakeholders
 Gap Analysis, Requirement Analysis, Feasibility Study and preparation of Functional specifications
 Performance Testing and Preparation of Test Plans & Test Result Documents
 Defect Management, Analysis and researching for any defects in the software, after due customization for its
stability and performance on the real time clients environment
 Maintaining sound business relationship with the client and customers to provide quality product and service
norms by resolving their critical issues

Company industry:
IT Services
Job role:
Information Technology

Customer Service Executive – Operation

September 2003 - March 2004

Prudential Process Management Services

Mumbai, India

September 2003 - March 2004

 Arrange refund for policyholders through complex systems/ processes (ROIP- Refund Of Ineligible Premium) & manual
calculations
 Adhering to the financial regulations of UK- FSA- (Financial Services Authority).
 Was among the first few to get certified in the process
 Cross-trained in another complex process of API (Automatic Premium Increase).
 To undertake the task of Process Leader by preparing reports, analysis for the team

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Founder Financial Planning Adviser; (Bancassurance Channel)

May 2002 - August 2003

Aviva Life Insurance Co. India Pvt. Ltd

Mumbai, India

May 2002 - August 2003

Motivate allotted channel executives to generate maximum leads from the desired channel.
 Give presentations on the products of Aviva Life Insurance & ensure maximum business for the company.
 Establish and maintain good relationship with the customers by helping them to take decisions in various investment options.

Company industry:
Insurance & TPA
Job role:
Consulting

Education

Welingkar Institute of Management, Mumbai

May 2010

May 2010

Diploma, Business Management

India

GPA (percentage): 85%

GPA (percentage): 85%

Diploma in Business Management ALMI, Associate Life Management Institute, December 2011 USA (LOMA - Certification in Life Insurance)

Mithibai College (Mumbai University)

January 2001

January 2001

High school or equivalent

United Arab Emirates

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Skills

Presentation Preparation
Expert
Presentation Preparation
Expert
MIS Reporting
Expert
MIS Reporting
Expert
operations
Expert
operations
Expert
Gap Analysis
Expert
Gap Analysis
Expert
Business Analysis
Expert
Business Analysis
Expert
API
Expert
API
Expert
AS/400
Beginner
AS/400
Beginner
BUSINESS ANALYSIS
Beginner
BUSINESS ANALYSIS
Beginner
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FINANCIAL
Expert
FINANCIAL
Expert
FOOD STANDARDS AGENCY
Expert
FOOD STANDARDS AGENCY
Expert
INSURANCE
Expert
INSURANCE
Expert
PRESENTATION SKILLS
Beginner
PRESENTATION SKILLS
Beginner
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
QUALITY
Expert
QUALITY
Expert
Presentation Preparation
Expert
Presentation Preparation
Expert
MIS Reporting
Expert
MIS Reporting
Expert
operations
Expert
operations
Expert
Gap Analysis
Expert
Gap Analysis
Expert
Business Analysis
Expert
Business Analysis
Expert

Languages

English

Expert

Hindi

Expert