Seema Shetty

Successfully managed a sales team with an excellent rapport / skills ensuring the assigned targets are met across all Products (Retention, Credit Shield, Activations, Sales)

Responsibilities Handled:

• • DISTRIBUTION/ MANAGEMENT of database for specific campaigns launched.
• RESPONSIBLE for delivering sales numbers for all the Samba Products including Dial a draft, COP, BT and merchant funded EPP.
• MAINTAIN the Tele sales productivity metrics as per SLA (Penetration, contact rates, allocation) and GENERATE daily sales reports (statistics of sales & variances) and assess day to day sales performances.
• MANEUVERING the team members towards their individually defined targets & ensuring that the team targets/deadlines are met in advance.
• HOLDING DISCUSSION with the Product Head/Marketing team in building up new strategy for increasing the market share, recommend campaigns with rationalized pricing to boost ENR.
• ABREAST with competitor's activities by performing Competition Analysis.
• ENSURE complete adherence to service standards whilst targets are a primary focus.
• STRONG FOCUS on cross sell initiatives.
• MANAGED below aspects of the team - New Hiring, Training, Attendance, Leave Management, Quality Assurance, Floor Escalations, Incentives and Attrition.

• MANAGE the entire customer lifecycle from Activation, ENR sales, balance buildup products, upgrade, limit increase and Retention through the Tele sales team.
• RECOMMENDING new processes/campaigns to boost revenue with a rationalized plan pricing.
• INTIATE AND MANAGE the hiring process (shortlist candidates, interviews and liaise with the HR till the onboarding).
• PROPOSED a balanced incentive plan.
• MANAGED below aspects of the team- Attendance, Leave Management, Quality Assurance, Floor Escalations, Incentives and Attrition

• Evaluate Credit Card application, ensure strict adherence to credit policy with zero errors in data capture quality, being extra vigilant to identify forged documents.
• Conduct CPV verification as per specified norms
• Handling/ Checking/ Verification & Processing of documents
• Contacting customers and informing them of their overdue bills and advising customers on their payment options by negotiating suitable plans and responding to the customer queries as well.