seham almotlaq, Reasonability Check Analyst

seham almotlaq

Reasonability Check Analyst

Bank of Riyadh

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, اداره عامه - تنظيم وتطوير اداري
Experience
19 years, 3 Months

Share My Profile

Block User


Work Experience

Total years of experience :19 years, 3 Months

Reasonability Check Analyst at Bank of Riyadh
  • Saudi Arabia - Riyadh
  • My current job since January 2005

Analyse, verify, review U.S. indicia in initial on-boarding documentation, review tax certification forms for completeness and appropriateness of the form completed, and Monitor for change in circumstances and perform additional diligence, where necessary. Also, conducting a remediation of pre-existing clients documentation and fulfilling due diligence requirements for this segment as per local authorities instruction and FATCA regulations or any other regulation of a similar nature.
Perform duties as directed by Head of RCU to ensure proper remediation of missing documentation.

Customer Relations Specialist at بنك الرياض
  • Saudi Arabia - Riyadh
  • My current job since January 2005

Customer Relations Specialist- Riyadh bank from 01/01/2005 until 20/08/2010.

• Responsible for all daily business related to call center Department
• Respond to customer inquiries.
• Marketing of banking products over the phone and the Internet
• Preparing work daily report for employees.
• Reports daily to the requests of staff
• Routine checking of the equipments in the Department for determining the working condition.
• Making Work Requests to Plant Facilities to repair damaged machineries.
• Assignment of employees as required in various responsibilities.
• Working as required/requested by the department head.
• Working as acting supervisor during the absence of call center Supervisor.
• Overall function in the department to keep a smooth and uninterrupted business for the benefit of Riyadh bank customers.
• Provide resolution of customers concerns.

Education

Bachelor's degree, اداره عامه - تنظيم وتطوير اداري
  • at جامعة الملك عبدالعزيز بجدة
  • May 2014

حصلت على تقدير جيد وبنظام الانتساب بحكم وظيفتي في البنك ويتم احتساب الدرجه بالمعدل

Specialties & Skills

Customer Service
Endurance
Adaptability
Team Spirit
منفذ عمليات
خدمة علاقات العملاء
مسئول جودة
BANKING
CONFLICT MANAGEMENT
CUSTOMER INQUIRIES
CUSTOMER RELATIONS
MARKETING
OPERATIONS
PAYMENTS
PROBLEM SOLVING
STRATEGIC PLANNING

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

تقنية البرمجه (Training)
Training Institute:
معهد كوادر التنمية
Date Attended:
May 2002

Hobbies

  • القراءة والطباعة وتطوير ذاتي
    تحمل اعباء العمل وضغوط العمل القدرة على الطباعة السريعه التحلي بروح الفريق