Collection Agent
Derby Debt Collection
Total years of experience :1 years, 4 Months
• 7 Days Training of DU process which includes Du CRM, Du Verse, BSCS, Invoice Web viewer.
• Liaising enterprises with payment procedures
assisting organizations with payment methods & providing payment plans if necessary.
• Synchronized function with the billing department of client
working in tandem with the billing & finance department while processing customer payments.
• Verifying billing disputes
Troubleshooting issues regarding billing, payment allocation, services, etc. & directing it to the respective department.
• Managing payment commitments on bespoke CRM platforms
Updating outcomes of each enterprise account on internal as well as the client's CRM software.
• Identifying fraudulent accounts
investigating fraud accounts & flagging them for the HoD for further escalation.
• Generating positive contacts with the enterprises
promoting a healthy image of the client with each account, for customer retention.
• Tracing customer when needed with du system.
