Senior Logistics Specialist
M. H. Alshaya Company - Egypt
Total years of experience :13 years, 6 Months
• Manage Company Imports and Exports including Freight and Customs Clearance
(Garments - Cosmetics - Food stuff - Shopfitting).
• Controlling and Managing company relationships with Freight forwarders and
Clearing Agents.
• Controlling freight and customs clearance costs, by choosing the most cost-efficient
shipping mode.
• Manage a team of shipping coordinators including workload, motivation, training &
appraisals.
• Represent the company against concerned government authorities; Customs and
GOEIC.
• Communicating compliance requirements with exporters to adhere to customs
requirements.
• Continuously follow up new customs regulations and laws to assure company legal
performance.
• Maintain data base including records for company shipments flow, KPIs, and Cost.
Using Oracle and GTMS systems to monitor department KPIs and maintain
performance reports.
• Generating reports for top management.
• Receiving processed invoices from the Coordinators approving the AIMS & Oracle PO's respectively.
Keep accurate records, review information, consolidate reports and take action where necessary.
• Handling all brands and all modes of Egypt import freight and clearance.
• Getting Quotations from 3PL Freight Forwarders, following up on delivery, and
receiving items in the D.C
• Editing and uploading customs duty charges and customs clearance fees on
purchase orders over ORACLE.
• Issuing ACID and E-invoices over Nafeza and following up with our suppliers to make
sure everything is going correctly over CargoX from their end.
• Making sure all original documents and certifications are according to regulations
• Proving logistics solutions to shorten the lead time
• Getting shipments custom-released
• Setting payment and shipping terms
• Reducing storage and demurrage charges
• Coordinate with Brand teams to Cut off logistics costs and pick the best mode and means of transport
• Assess training needs for new and existing employees
• Identify internal and external training programs to address competency gaps
• Partner with internal stakeholders regarding employee training needs
• Organize, develop or source training programs to meet specific training needs
• Liaise with subject matter experts regarding instructional design
• Develop training aids such as manuals and handbooks
• Inform employees about training options
• Map out training plans for individual employees
• Present training programs using recognized training techniques and tools
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching
• Design and apply assessment tools to measure training effectiveness
• Track and report on training outcomes
• Provide feedback to program participants and management
• Evaluate and make recommendations on training material and methodology
• Maintain employee training records
• Handle logistics for training activities including venues and equipment
• Establish and maintain relationships with external training suppliers
• Coordinate off-site training activities for employees
• Manage training budget
• Manage and maintain in-house training facilities and equipment
• Keep current on training design and methodology
• Translating business needs and priorities into actionable logistics strategies;
• Gathering and monitoring all shipping data;
• Presenting carrier-performance metrics and monthly costs reports to executive team;
• Communicating with dispatchers, warehouses and customers regarding outgoing orders;
• Preparing documents for shipment claims submissions;
• Updating the database with changes in carrier status;
• Receiving all imported goods and checked product condition and count;
• Preparing reports and oral presentations to keep employees up-to-date on company goals and achievements;
• Compiling and analyzing sales and marketing reports;
• Conducting research to prepare, gather and verify the briefing materials, agendas and decks for all executive-level meetings;
• Developing and maintaining an alert system for upcoming deadlines on incoming requests and events;
• Researching, proposing and implementing vendor services to decrease the costs of the organization;
• Preparing appropriate filing system of incoming correspondence requiring replies;
• Frequently using different Microsoft office applications for preparing spreadsheet and database;
• Directed a successful search engine marketing campaign to utilize solid linking, technical and keyword research tactics;
• Worked closely with clients to identify their needs and challenges, as well as providing solutions-orientated campaign themes;
• Collaborated with designers and editorial team on marketing materials;
• Managed project deadlines and monitored milestones through completion stage.
Determined the most cost-effective procedures and routes for shipments.
Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Assigned shipments to carriers in the centralized database.
Prioritized order security, accuracy and on-time pickup and delivery.
Prepared documents for shipment claims submissions.
Updated the database with changes in carrier status.
Received all imported goods and checked product condition and count.
Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
Took corrective action in the case of accidents and delays to minimize extra expenses.
Managed shipment schedules to maximize productivity and cut costs.
Assigned shipments to carriers in the centralized database.
Conducted research on logistics operations, including literature reviews, interviews and site visits.
Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
•Investigated and resolved customer inquiries and complaints in an empathetic manner.
•Met all customer call guidelines including service levels, handling time and productivity.
•Responded promptly to inquiries and requests from prospective customers.
•Facilitated inter-departmental communication to provide effective customer support.
•Managed workflow to exceed quality service goals.
Completed Full Certificates of Administration Course
Kaizen Diploma (Lean Manufacturing - Continuous Improvement Course)
F.I.A.T.A (International Federation of Freight Forwarders Associations Diploma)
Bachelor degree from Arab Academy for Science, Technology and Maritime Transport University, faculty
* 2004-2007 American Diploma, from " ISE ( International School of Egypt)