Senad Naser

Project Management Responsibilities.
Manage Technical and Support Team.
Manage Projects and handle customer needs then distribute the work to the •

• Responsible for METAR (Middle East, Turkey, Africa, Russia).
• Cerebro Workflow System for Histology Lab.
• Aperio Specialist
• Project Management Responsibilities.
• Installation and Support.
• Sales/Pre Sales Responsibilities.

Key Responsibilities:
• Spearheading Project Management responsibilities to plan, evaluate and implement solutions for organizational informational problems by designing and recommending systems controls and protocols.
• Analyzing system requirements, end user needs, studying business functions and evaluating output requirements and formats.
• Defining project requirements by scheduling tasks and phases, in addition to monitoring outsourced resources to ensure timely completion of assignments.
• Preparing charts, works flows, procedures, scope and objectives of new automated systems to support end users in understanding system functionality and design.
• Evaluating systems associated issues and recommending potential enhancements to key figureheads in order to meet changing business requirements.
• Coordinating and reviewing work of subordinate technical department members to monitor appropriate application of technical expertise.
• Managing project design and development based on provided specifications, needs, standards and guidelines and followed up with clients to resolve any complaints or bugs.
• Identifying new systems and suggesting improvements to existing procedures to promote efficient IT operations.
• Member of Evaluation Committee.
• Member of Quality Assurance Team.
• CMMI Appraisal Team Member.
• CMMI Team Member to achieve the CMMI Certificate Level 3.
• Enterprise Architecture Design.
• Member of ITIL Team.

Achievements And Projects:
• Played instrumental role in helping government operations to achieve the Best IT Department honors in Abu Dhabi and number 1 ranking based on ADSIC rating through effective compliance to ISO standards and superior project management skills.
• Served as integral member of ITIL and CMMI Project Team (achieved CMMI Level 3) proactively to secure optimum allocation of department resources to achieve desired targets and objectives.
• Project Management on SharePoint Development for the core system, Licensing System.
• Develop, support, enhance the Hotel Classification System.
• Lead a team to develop, support, enhance the Events Permit System Project.
• Develop, support, enhance the Green Hotels System Project.
• Integration web services (with SAP, Revenue System, Abu Dhabi Chamber of Commerce and Industry ADCCI, Abu Dhabi Food Control Authority ADFCA, Waste Management, Civil Defence).
• Communicating and generating reports for customers to disseminate training documentation, program functions, budget allocation, etc for client use.
• Designing and implementing testing plans to guarantee that all programs and systems are meeting established guidelines and requirements.
• Providing Enterprise Architecture Design expertise to translate client requirements into precise systems and applications.
• Contributing as an integral member of Evaluation Committee, Quality Assurance and CMMI Appraisal Teams effectively to produce cost effective and accurate technical solutions to help the organization achieve growth and competitive advantage within the industry.

Key Responsibilities:
• Led development and implementation of small and medium scale projects through project life cycle phases of initiation, planning, execution and closure.
• Managed and mentored a team of developers, designers and hardware engineers to achieve operational objectives and desired results.
• Conducted weekly team meetings and monthly management meetings to communicate and review strategic plans, resolve problems, schedule tasks and determine system improvements.
• Reported to the PMO in Jordan to offer recommendations to drive business growth and provided updates to ensure that current technologies were being leveraged efficiently to meet business requirements.
• Analyzed and delivered insights for development of best practices for related processes and technologies.
• Prepared business analysis processes by developing a strong understanding of business operations and benchmarks for effective management of activities.
• Collaborated with key figureheads to determine strategies, initiatives, standards and cross-team coordination.
• Delivered forecasts associated with costs and project deliverables to finalize resource usage and human resource needs.
• Coached and supervised team members and contractors to promote accountability for their assigned tasks.
• Full knowledge of enterprise applications: Banking System, Hospital Management System, Insurance System.

Achievements And Projects:
• Managed and team member in a project for remote customer (AlAhli Hospital in Qatar) for Queuing System which was installed on Kiosk, Display screens, and Doctors Screens.
• On-site development for customers and achieved very good rating and feedback.
• Gitex 2008: Way Finder Application for Kiosks.
• iPhone Applications Development for Demo.
• Android Applications Development for Demo.

Key Responsibilities:
• Directed the in-house software development by managing development of large scale financial applications for bonds transactions to including purchasing, redeeming, balance closing, profit calculation, customer service support, drawing and web portal maintenance.
• Analyzed system needs, data usage, and work processes to determine appropriate phases for software development life cycle execution.
• Tested applications to verify that logic and syntax were correct and ensured that desired results were being produced.
• Documented solutions and recommended changes in policies and procedures for effective flow of information to end user.
• Administered PLSQL procedures, functions, triggers and packages development to facilitate functioning of the entire system.
• Led and supported team members by providing timely technical advice to achieve successful software deployment.

Achievements And Projects:
• Team Member of the core system, Mudaraba.
• Managed back end development for Instant Redemption Software.
• Designed and developed push and pull SMS application and interface for SMPP with Etisalat.

Key Responsibilities:
• Designed and developed SMS-2-TV System, Live on TV Ads and News Tickers integrated with Reuters.
• Planned and implemented centralized data entry, retrieval, archiving of media tapes to develop and sustain software subsystems.
• Implemented reinforcing of smart home solutions to enable remote controlling of electronic devices and lights in homes through use of MS, Telephone, Internet, and Voice commands.
• Supported integration of various components from Microsoft, MasterCard, Sakhr, Cisco, SUN, Etisalat and Dubai Police to achieve organizational goals.
• Interacted with software engineers to communicate component specifications and desired results to facilitate effective deployment.
• Conducted testing for subsystems and components in addition to conducting tests for debugging purposes.
• Provided verification and validation of system architecture components and generated specifications to highlight goals for alignment of project goal between team members.

Achievements And Projects:
• Smart Home Project.
• SMS2TV and iNews Solutions development.
• Orad, VizRT and Vintuz Broadcast control systems.
• Developed SMS Bulk Messages using Clickatell component.
• Developed Entry Systems and stock control charts.
• Retrieving data from Reuters and display it as on air tickers with some statistics.
• ConvergeX: Researching, managing, and developing Smart Home and Smart Community System. And participating in conferences to present the product (GITEX, Microsoft GEEKS, CISCO, IBM, SUN, Emirates Computers and others).
• Quality Net (Q-net) Kuwait: Installation and support of smart home demonstration for internal conference. Installation and support of smart home demonstration for IT Exhibition.

Key Responsibilities:
• Integral part of Development Team: Developed different applications for Windows and web, based on Visual Basic .NET and C# .NET and ASP .NET.
• Part of support team, to provide the needed support internally and externally for customers in the Middle East.
• Conducted site visits, and managed remote support, eSupport as needed.
• Managed the main systems for development and support: IVR Banking, SMS Banking, Call Center, IDM, Reports, BizTalk, Kiosk.
• Developed Windows application using Visual Basic.
• Fluency in in Crystal Reports and SQL Reports.
• Using SQL, Access and Oracle database.
• Good in Documentation skills.

Achievements And Projects:
• A clear background in hardware and network configurations.
• Commercial Bank International (CBI): Development, implementation and support for Call Center and IVR Banking.
• Dubai Police: Development, implementation and support for Card Issuing System for Licenses and for Vehicles.
• AD Police: Development, implementation and support for Fines Payment System. Install and prepare kiosk Machines with monitoring system.
• Dubai Naturalization and Residency Department (DNRD): Install and prepare kiosk Machines with monitoring system.
• Datel: Install and prepare kiosk Machines with monitoring system.
• Medserv: Develop SDK for capturing.
• ABN Amro: Install and prepare kiosk Machines with monitoring system.
• Jordan Commercial Bank (Known before as Jordan Gulf Bank): Support for IVR Banking, WAP Banking. Development, implementation and support for Voice Mail.
• Housing Bank: Development and Support for Call Center and IVR Banking.
• Civil Affairs Headquarters: Support for Card Issuing System.
• National Council for Handicapped Care: Support for Card Issuing System.
• Yemen Gulf Bank: Development, Implementation and support for SMS Banking. Support for IVR Banking.
• International Bank of Yemen: Development, implementation and support for SMS Banking. Implementation and support for IVR Banking.
• Qatar International Islamic Bank: Development, implementation and support for SMS Banking. Development and online support for IVR Banking.
• Commercial Bank of Palestine: Development and online support for IVR Banking, SMS Banking.