SVP
MCB BANK LTD
مجموع سنوات الخبرة :15 years, 1 أشهر
Banks merger and integration operational experience. Oversee dispute resolution function & card facilitation center for ATM proactive transactions resolution & handling customer complaints for ATM non cash dispense transactions.
Act as contact point for SBP coordination & responsible to for SBP Quarterly reporting mandate to re-engineer reporting process to ensure MCB being compliant to requirements.
Lead streamlining effort of ATM operations functions including New ATM balancing & reconciliation successful process implementation for SYMBOLS at branches at one of the largest local banks in Pakistan with over 1, 000 branches nationwide.
Create Synergies for centralized processing for (credit & debit) card products & Alternate Delivery Channels (ADC) operations including charge-backs /settlement / switch settlement.
Responsible for branches process orientation training for new process roll out & its implementation on country wide basis.
Hire staff and implement departmental process and train staff for BAU and handle Staff annual appraisals / budget formulation.