senior cyber security consultant
Deloitte - United Arab Emirates
Total years of experience :8 years, 0 Months
- Providing timely response to all incidents, outages and performance alerts. Categorizing issues for escalation to appropriate technical teams.
- Recognizing, identifying and prioritizing incidents in accordance with customer business requirements, organizational policies, and operational impact.
- Collecting and reviewing performance reports for various systems, and reporting trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
- Monitoring a wide variety of information and network systems that include, but not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, core applications and more.
- Documenting all actions in accordance with standard company policies and procedures.
- Notifying users and third-party service providers of issues, outages and remediation status.
- Working with internal and external technical and service teams to create and/or update knowledge base articles.
- Performing basic systems testing and operational tasks (installation of patches, network connectivity testing, …)
- Supporting multiple technical teams in 24x7 environment operational environments with high uptime requirements: varied shift schedules may include day or morning/evening hours.
- Configuring all the new branches switches.
- Switching branches from Microwave link to DSL link and vice versa.
- Working on VPN tunneling and responsible for NAC rollout and all the ports. - Responsible for working in a 24x7 Security Operation Center (SOC) environment. - Providing analysis and trending of security log data from a large number of heterogeneous security software. - Providing threat and vulnerability analysis as well as security advisory services. - Analyzing and responding to previously undisclosed software and hardware vulnerabilities. - Working with the provider in order to implement a new security tool. - Checking all the emails received from outside the bank if spam or not and blocking all the vulnerable domains. - Working on Security Center tool in order to identify the status of all the PCs, thin clients (Windows or Linux) if vulnerable or not and checking with the concerned team how to reduce the vulnerabilities on all these PCs. - Investigating, documenting, and reporting on information security issues and emerging trends. - Integrating and sharing information with other analysts and other teams. - Performing initial investigations (forensics) on potential incidents identified as part of the SOC. - Ensuring that the appropriate security patches are implemented in their information systems. - Working on the SIEM to check all the logs for all the security breaches. - Working on the network security level (blocking IP, emails. Domain) and adding them to TrendMicro tool. - Working with all IT security team on a detailed report containing all the security breaches during the month. - Monitoring computer networks for security issues. - Investigating security breaches and other cyber security incidents.
- Working on NAC project related to network security over the branches.
- Installing security measures and operate software to protect systems and information infrastructure, including firewalls, and
data encryption programs.
- Documenting security breaches and assessing the damage they cause.
- Working with security team to perform tests and uncover network vulnerabilities.
- Working on hunting threats (SMTP, HTTP, RDP, SMB…)
- Fixing detected vulnerabilities to maintain high-security standard.
- Developing company-wide best practices for IT Security.
- Staying current on IT Security trends and news.
- Working on SIEM, RSA and lots of tools regarding IT Security.
- Providing helpdesk support and resolve problems to the end user’s satisfaction
- Monitoring and responding quickly and effectively to requests received through the IT helpdesk
- Monitoring service desk for tickets assigned to the queue and process first-in first-out based on priority
- Modifying configurations, utilities, software default setting, etc. for the local workstation
- Utilizing and maintaining the helpdesk tracking software
- Documenting internal procedures
- Working on more than 40 applications, in addition to Active Directory and CISCO
- Assisting with onboarding of new users
- Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive and any additional specialized equipment
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Walking the customer through the problem-solving process
- Directing unresolved issues to the next level of support personnel
- Providing accurate information on IT products or services
- Recording events and problems and their resolution in logs
- Following-up and updating customer status and information
- Passing on any feedback or suggestions by customers to the appropriate internal team
- Identifying and suggesting possible improvements on procedures
- Resolving technical problems with Local Area Networks, Wide Area Networks and other systems
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Planning and undertaking scheduled maintenance upgrades.
- Talking to clients and computer users to determine the nature of problems.
- Responding to breakdowns.
- Investigating, diagnosing and solving computer software and hardware faults.
- Repairing equipments and solving parts.
- Supervising junior engineering and technical staff.
- Obtaining replacement or special components, fixtures and fittings.
- Checking computer equipment for electrical safety.
- Maintaining records for software licenses.
- Managing stocks of equipment and other supplies.
- Configuring DVR and checking DVR mobile applications.
- Maintaining client confidence and protecting operations by keeping information confidential.
- Contributing to team effort by accomplishing related results as needed.
- Maintaining system capability by testing computer components.
- Configuring TCP/IP properties, DHCP and DNS …
- Configuring client email (pop/smtp/imap), email migration, email archieve.
- Working on active directory.
- Installing Antivirus on Servers, PCs and testing it.
- Creating a virtual machine and installing programs.
- Working on Winbox to access all the wireless points of clients as well as the company.
- Formatting different PCs and Laptops and installing all the necessary programs.