Serjoun Sarieddine

• Contributed to international events and representation, including a fundraising event in the USA and a theatre
festival in Cairo, supporting donor relations, stakeholder coordination, performance logistics, and smooth event
delivery.
• Managed 10+ client inquiries per month, converting qualified leads into confirmed venue bookings through
needs analysis, quotation preparation, and follow-up.
• Acted as a main point of contact for artists, event organizers, partners, suppliers, guests, and internal teams,
ensuring professional communication and strong client satisfaction.
• Supported revenue streams across venue rentals, ticketing, bar operations, event services, and publications,
contributing to smoother commercial operations and customer experience.
• Coordinated rental requests for the theatre, lounge, and rehearsal room, including availability checks,
requirements gathering, pricing coordination, and client follow-up.
• Built and maintained strong relationships with clients, suppliers, artists, and stakeholders to support repeat
collaboration and long-term trust.
• Coordinated 6+ events monthly, managing logistics, staffing, setup, supplier coordination, and client communication
from planning through execution.
• Negotiated with suppliers and coordinated cost-effective purchasing, strengthening pricing awareness,
commercial decision-making, and vendor relationship management.
• Handled customer and guest needs during events, resolved issues quickly, and maintained high service quality
under pressure.

• Delivered high-quality guest service while building positive customer relationships in a hospitality environment.
• Recommended menu items and supported upselling through strong product knowledge and customer
communication.
• Handled complaints, feedback, and special requests professionally to maintain customer satisfaction. Supervised
service staff and supported smooth daily restaurant operations.

• Supervised catering staff during events, ensuring professional service, teamwork, and client satisfaction.
• Coordinated setup, service flow, inventory needs, and team assignments to support smooth event delivery.

• Delivered direct customer service in a fast-paced restaurant environment while maintaining service quality, teamwork,
and cleanliness.
• Used suggestive selling techniques to recommend food and beverage options and improve guest satisfaction.