Facilities Manager
Sodexo | Teyseer Services Company WLL
Total years of experience :23 years, 0 Months
• Leading the Contract - providing confident, visible leadership, ensuring standards are set and delivered, talent and resources are utilized optimally, client relationships are nurtured and developed and all opportunities for best practice and capability growth are leveraged.
• Delivering on Financial and Operational Targets - Ensuring that committed targets are met or exceeded and that costs and revenues are closely managed over the course of the financial years to ensure clarity on performance and provide the means to respond rapidly to any threats to financial performance. Measures include revenue growth, profitability, and contract KPI’S and EHS targets.
• Team Management - Selecting, managing, engaging, and developing highly performing and diverse operating teams, with right skills and capabilities
• Client Relationship Management - Engaging with IFM Leads on a routine basis and lead by example in providing contract/relationship management.
• Strategy and Planning - Deployment of the account strategy and ensuring that effective plans are in place to deliver against strategy.
• Delivery of Excellence in Risk, Compliance and Quality Management - Ensuring the protocols, processes and capabilities are in place to deliver all technical/regulatory requirements for the safe and commercial on-going management of these specialist contract(s).
• Drive a zero-harm mindset throughout the site - 3 checks for safety and the 7 safety nets
• Planned and coordinated all installations (telecommunications, heat, electricity etc.) and refurbishments
• Managed the upkeep of equipment and supplies to meet health and safety standards
• Inspected buildings’ structures to determine the need for repairs or renovations
• Reviewed utilities consumption and strived to minimize costs
• Supervised all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors
• Controlled activities like parking space allocation, waste disposal, building security etc.
• Allocated office space according to needs
• Handled insurance plans and service contracts
• Kept financial and non-financial records
• Performed analysis and forecasting
• Coordinated system repairs and monitor system performance
• Maintained adequate parts inventory and ordered items as necessary
• Contracted out landscaping.
• Executed equipment audits and record-taking policies
• Coordinated with the Director of regional Projects on the implementation of building.
• Ensured compliance with all safety and security protocols
• Prepared and filed reports with government and regulatory authorities including environmental permitting
• Prepared operating reports and budgets
• Managed all vendor contracts
• Manage the facilities functions to ensure that the entire departments as well as in-house and outsourced teams implement set service agreement levels to exceed customer’s standards and expectations;
• Review evaluation of costs, activities, operations and anticipate data to identify progress toward established business development objectives and goals;
• Review and analyze facilities P&L performance plus setup short and long term goals to address budgetary shortfalls;
• Develop and implement plans, policies and programs to attain anticipated company needs in areas of functional responsibility;
• Manage and lead change to ensure minimum disruption to core activities;
• Direct, coordinate and plan essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling;
• Ensure the facilities offers professional, clean and safe working atmosphere for all end-users and employees;
• Ensure conformance with ISO standards, corporate policies and guidelines and varied regulatory requirements;
• Use performance management techniques to monitor, improve and demonstrate achievement of agreed service levels;
• Ensure to maximize profitability by superior client service, effectual and prompt communications as well as follow-up on every pending matter with customer;
• Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences;
• Implement processes to accomplish customer needs.
• Utilize entire superior communication skills with purpose to motivate staff as well as develop effective working relations with executives, peers and clients.
• Created, standardized and effected compliance reviews for COMO FMS (company) - IMS documentation (polices, processes and procedures) relative to day to day management and operation activities; knowledgeable and enforced compliance of Regulatory requirements;
• Established and enforced regularly updates on the IMS policy, processes and procedure guidelines in order for the outsourced vendors and in-house teams to follow; maintained company compliance for state and international applicable laws and regulations;
• Formulated and coordinated FM program technical specifications: Requirements for tender proposals, contracts and associated documents;
• Led investigations and evaluations for accidents, near miss and incidents; carried out root cause analysis improved work processes and equipment maintenance plans throughout company and FM managed facility portfolios;
• Enhanced best FM practices with QHSE parameters ensuring consistent execution of directives; ensured that all management and operational control procedures were followed, prevented cost overruns by developing vendor contract specifications, tracked, evaluated multi facilities project risks and controlled processes;
• Performed facility QHSE Inspection and prepared applicable QHSE reports as necessary;
• Accompanied external and internal auditors explaining QHSE procedures adapted in all company managed operations, activities and facilities;
• Drove multi facilities company operational leadership teams to manage local outsourced vendor relationships and performance;
• Assisted logistics support teams (Purchasing, transport and staff accommodation) to select and monitor prospective vendors for cost effective solutions;
• Supervised the preparation of equipment, tools and material controls; accounted for the input of data processing and reviewed output documentation that successfully drove company’s overall financial management in the central and multi facilities project stores;
• Directed assigned staff results through coaching and counseling employees; planned, monitored and appraised their job performance.
• Recommended Hiring, trained, evaluated and supervised semi-skilled employees;
• Identified training needs; ensured training was completed; and maintained accurate records;
• Investigated accidents and carried out follow-up risk assessment;
• Performed inspections of work and facility portfolios;
• Evaluated and observed performance of assigned employees and conducted formal evaluations;
• Implemented and enforced work rules, policies and procedures;
• Coordinated activities of assigned staff and planned work schedules;
• Provided back-up support for other supervisors as required;
• Purchased materials and maintained inventory;
• Collected, maintained data / information and prepared reports;
• Developed and maintained relationships with internal and external facilities stakeholders;
• Created an environment that promoted and recognized the value of diversity in the workplace; diversity was supported through hiring, retention and promotional activities;
• Adhered and functioned within all established safety policies, procedures, and applicable regulations including ensuring that all aspects of a safe work environment for employees and facilities end-users.
• Identified best practices and led continuous improvement initiatives that reduced work process risks, raised safety awareness and improved safe work practices;
• Facilitated a work environment that supported a safe and healthy culture;
• Conducted and coordinated employee training in areas such as: safety regulations, hazardous condition monitoring, proper procedures and use of safety equipment;
• Performed safety and quality audits; inspected facilities, machinery and safety equipment; identified, corrected potential hazards and ensured regulation and procedure compliance;
• Investigated industrial accidents, near-miss incidents, and occupational injuries, determined causes, initiated preventive measures and managed return-to-work activities;
• Provided technical advice, coached, guided, and mentored employees on safety and quality initiatives; alongside necessary system changes;
• Interacted and cultivated a good working relationship with facilities stakeholders;
• Regularly and accurately communicated project status and concerns with all facilities stakeholder on a need to know basis;
• Through study and experience, became an expert in work processes and systems;
• Assisted in providing technical support and troubleshooting raised QHSE issues at work to completion.
• Spearheaded the creation and implementation of the company’s Business Solutions (Facilities Management, Communication Center, Body Care, Craft Spot Outlet, Tour and Transport) sectors’ business strategy; identifying market gaps through conducting comprehensive market research and expansion strategy;
• I occasionally signed-off of the designs, operational requirements and specifications from both the organization and end user perspectives by leading a team in development and implementation of the sector’s business strategies;
• Developed Operational processes and manuals including adding technical systems for an operational Business Solutions Sector establishment in a hospitality industry set up;
• Managed the development and commissioning of both the hotel and serviced apartments business case businesses;
• Developed business relationships through membership and participations in professional, industry/trade and civic organizations related to the sector;
• Established cost & quality standards, maximized profits, developed and retained employees, while meeting the ender user and organization’s expectations.
• Ensured consistence in overall business responsibility including market positioning, brand positioning and service delivery.
• Supervised and coordinated activities of FM personnel; planned, scheduled, assigned; and conducted performance evaluations;
• Developed and facilitated maintenance and repair programs for all facilities buildings and grounds; including HVAC systems, potable and waste water systems, electrical systems and fire safety contracted services;
• Developed, implemented, and maintained utilities services system programs throughout the facilities including electrical, potable and waste water;
• Maintained and updated the annual master facility plan;
• Kept abreast of all applicable safety regulations and building codes;
• Served as a project manager and worked with hospitality, architectural and construction consultants to plan and develop new building construction, renovation and modifications of the facilities infrastructure;
• Prepared sketches, cost estimates and descriptions for in-house repair; construction and renovation projects; read and interpreted blueprints, engineering/architectural drawings and schematics;
• Managed procurement and contract administration - managed third-party vendors, approved payment and requisitions for supplies and equipment;
• Managed the operation of usage and preventative maintenance programs including but not limited to servicing and repair of vehicles and other related equipment;
• Managed the operation of facilities grounds program; that included lawns, roads and parking lots;
• Managed the operation of appropriate programs of custodial services for all facilities including contracted;
• Coordinated and facilitated facilities security, fire and safety program together with government agencies and private security contractor;
• Recommended to the General Manager an annual budget for all business units that were related to FM; and monitored those running cost units against the approved budgets;
• Ordered and procured necessary materials, supplies, services and equipment related to the FM;
• Served as member of leadership team;
• Developed and maintained FM manual.
Mandatory core units • Design Principles and Application for Construction and the Built Environment • Science and Materials for Construction and the Built Environment • Group Project in the Construction Industry • Health, Safety and Welfare for Construction and the Built Environment Specialist units • Law and Contract for Construction and the Built Environment • Project Design, Implementation and Evaluation • Research Project • Work-based Experience • IT Applications for Construction • Computer-aided Design for Construction • Design Technology for Construction • Design Procedures for Construction • Building Control Procedures and Legislation • Measuring, Tendering and Estimating for Construction and the Built Environment • Applied Mathematics for Construction and the Built Environment • Management Principles and Application for Construction and the Built Environment • Structural Behavior and Detailing
