Servee Palmans, Managing Director /  Proprietor

Servee Palmans

Managing Director / Proprietor

Hopatec Sports Services

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, Executive MBA
Expérience
32 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :32 years, 3 Mois

Managing Director / Proprietor à Hopatec Sports Services
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis octobre 2014

Hopatec Sport Services provides rallies and sports tournament services to sport clubs and sports event organisers. Integrating sports events with fund-raising for charitable causes.

Director School Administration and Business Operations à GEMS Education
  • Émirats Arabes Unis - Dubaï
  • octobre 2009 à septembre 2014

A portfolio of 40+ schools reporting to the Group Chief Executive Officer.

As a member of the Executive Committee, on a corporate level fully responsible for the school administration and business operations coordination in the fields of pre-operations, school risk management (health, hygiene, safety), security, facility management & preventive maintenance, school ventures (catering, uniforms, transport, and value added extra-curricular activities).

Leading and coaching a team of 70+ school based Manager School Operations and Manager School Facilities.

Regional Director of Operational Innovation Middle East à Starwood Hotels & Resorts, Inc.
  • Émirats Arabes Unis - Dubaï
  • avril 2002 à septembre 2009

A portfolio of 50 hotels in the Middle East, reporting directly to the Regional Senior Vice President Middle East.

As a member of the Regional Leadership Team, on a corporate level fully responsible for the regional operations coordination in the fields of guest satisfaction, quality assurance, brand standards, health / hygiene / safety, operational innovation, procurement.

Leading and coaching a team of 17 hotel based Directors of Six Sigma (Project Managers - “Black Belts”), 80 hotel based “Green Belts” (Part-time Project Managers) and a Regional Manager Procurement.

Director of Sales Africa & Middle East à Starwood Hotels & Resorts, Inc.
  • Egypte - Le Caire
  • avril 2000 à mars 2002

A portfolio of 52 hotels in Africa and the Middle East, reporting directly to the Divisional President Africa & Middle East.

As a member of the Divisional Leadership Team, on a corporate level fully responsible for the operational management & strategic planning of the divisional marketing organization.

Coaching a team of 4 Corporate Directors and 1 Manager, covering the following areas of responsibilities: public relations, advertising, creative services, partnership marketing, sales administration & training, room reservation & revenue management, and world-wide reservations.

Leading and coaching a team of 52 hotel based Directors of Marketing.

Director Revenue Management Africa, India & Middle East à Starwood Hotels & Resorts, Inc.
  • Egypte - Le Caire
  • janvier 1999 à mars 2000
Manager Reservations Training Africa, India & Middle East à Starwood Hotels & Resorts, Inc.
  • Émirats Arabes Unis - Dubaï
  • septembre 1997 à décembre 1998
Front Office Manager à Sheraton Deira
  • Émirats Arabes Unis - Dubaï
  • janvier 1996 à août 1997
Front Office Manager à Hilton National Coventry
  • Royaume Uni
  • avril 1994 à décembre 1995
Assistant Front Office Manager à Bahrain Hilton
  • Bahreïn - Manama
  • janvier 1993 à mars 1994
Front Office Coordinator à Bahrain Hilton
  • Bahreïn - Manama
  • août 1992 à décembre 1992
Front Office Trainer à Bahrain Hilton
  • Bahreïn - Manama
  • février 1992 à juillet 1992

Éducation

Master, Executive MBA
  • à HTW Chur - Swiss School of Tourism and Hospitality
  • novembre 2009
Baccalauréat, Operational Management
  • à Hoge Hotelschool Maastricht
  • janvier 1992
Etudes secondaires ou équivalent, Higher General Secondary Education
  • à Scholengemeenschap Sinter Meerten (HAVO)
  • juillet 1986

Specialties & Skills

Microsoft Office
operations
Courses
Microsoft Office Applications
Several eCornell Courses

Langues

Anglais
Expert
Allemand
Expert
Néerlandais
Expert

Formation et Diplômes

Kaplan – Norton Balanced Scorecard (Certificat)
Date de la formation:
September 2014
Certified Six Sigma Master Black Belt (Certificat)
Date de la formation:
January 2006
Graduate Charter of Certified Risk Management (CRM) (Certificat)
Date de la formation:
January 2009
EFQM – Qualified Excellence Assessor (Certificat)
Date de la formation:
July 2013

Loisirs

  • Endurance Sport (Triathlons & Marathons)