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Setareh Rasaei, Manager - Operations Warehouse/ Logistics/ Customer Support

Setareh Rasaei

Manager - Operations Warehouse/ Logistics/ Customer Support·MSI Asscom Aircraft Maintenance Services International

United Arab Emirates

Bachelor's degree, Hotel Management

Work experience

Total years of experience: 5 years, 11 months

Manager - Operations Warehouse/ Logistics/ Customer Support

July 2010 - May 2013

MSI Asscom Aircraft Maintenance Services International

Dubai, United Arab Emirates

July 2010 - May 2013

Career Highlights:
• Instrumental in leading, facilitating, and advocating a proactive sales & operations planning process to create an integrated operational plan that supports Company’s business objectives.
• Bestowed with Action Award of Excellence for Outstanding Manager as well as new challenges within area of responsibility, 2009
• Promoted, planned, initiated, and implemented continuous improvement projects.
• Leveraged financial acumen to effectively manage budget- monitoring & controlling expenses. Instituted techniques to improve profitability while striving to reduce operating expenses.
• Consistently met company objectives in the areas of performance, safety, quality, leadership, and customer service.

Overview of Key Expertise Domains:
Supply Chain
• Established and implemented globally aligned, supply chain planning best practices.
• Delivered superior results by implementing strategic logistics, material control, warehousing and inventory management programs that optimizes the value from the supply chain.
• Booked sub-contractors and ensured they delivered within agreed terms.

Operations Management
• Established annual operating budget and enforced a system of controls to ensure service levels and operational performance goals are met within prescribed cost, revenue and profit parameters.
• Negotiated carrier contracts and ensure that freight moves smoothly across domestic and international borders.
Identified cost saving alternatives, monitored performance, suggested improvements and reported savings and performance metrics.

Warehouse Management
• Mastered warehouse optimization techniques and best practices. Directed day-to-day operations of the warehouse, ensured consistent achievement of KPIs and targets.
• Owns strategic material management experience with managing high volume transaction of technology parts/ aircraft components as well as forecasting needs/ requirements. Efficaciously coordinated audited inventories.

Logistics
• Planned, directed and implemented logistics operations. Drove operational excellence and best practices across the logistics network to reduce YOY costs whilst maintaining/enhancing service levels.
• Dexterously managed logistics of multiple shipments and deliveries within extreme time constraints.
• Efficaciously negotiated with suppliers to minimize raw material and transportation costs.
• Owned full Health & Safety responsibility for warehouse operations, ensuring compliance with UAE law.
• Collated incident and performance reports for Senior Managers. Analyzed performance metrics to ensure desired results are achieved, the facility is operating efficiently, and corrective and preventative actions are created and implemented.
• Lowered carrier costs by reviewing existing contracts and bringing in new carriers.

Cohesive Leadership
• Hiring, leading and coaching supply chain team to drive high performance culture that accommodates rapid and dynamic growth with results.
• Mentoring and training on warehouse and logistics standard operating procedures and best practices, including multiple sites/ geographies.
• Partnered with team leaders to review procedures & maximize customer satisfaction.

Company industry:
Airlines
Job role:
Management

Insurance Sales Agent / Marketing Supervisor

July 2010 - May 2013

MetLife Alico

Dubai, United Arab Emirates

July 2010 - May 2013

Career Highlights:
• Conceptualized, planned and executed insurance sales programs, formulated strategies to drive business and capture virgin/ competitor markets.

Sales & Marketing Champion
• Authored innovative marketing strategies for diverse industry campaigns. Aided companies to build brand image by proper marketing techniques, media advertising, newspaper advertising, and social media marketing and other methods.
• Facilitated planning to achieve business and program objectives and priorities.
• Analysed the results of the campaigns to measure the effectiveness & achievement of the goals.

Company industry:
Insurance & TPA
Job role:
Sales

Credit Control Manager

February 2003 - January 2006

Concord Hotel

Dubai, United Arab Emirates

February 2003 - January 2006

Company industry:
Hospitality & Accomodation
Job role:
Finance and Investment

Education

Bangalore University

June 1999

June 1999

Bachelor's degree, Hotel Management

India

Azad University

June 1995

June 1995

Bachelor's degree, Clinical Psychology

Iran

Trainings & Certifications: • Supplier Relationship Management Award, Blue Ocean, 2016 • 3RD International Procurement & Supply Chain Conference, Blue Ocean, 2016 • Certified Six Sigma Green Belt, IQF USA (License No# SR12073) • Certified International Supply Chain Professional, IPSCMI USA (License No# CISCP3151033309) • Certified International Supply Chain Manager, IPSCMI USA (License No# CISCM2151032618) • Certified Passengers Ground Services, IATA (License No# 33399 ZAB AE) • Certified Airport Operations, IATA (License No# 319005 ZAB AE) • Certified IT Diploma (Word, Excel, Power Points, & Outlooks), UAE Ministry of Education (License No# 30953)

Skills

Document Controller
Expert
Document Controller
Expert
Disbursements
Expert
Disbursements
Expert
Logistics
Expert
Logistics
Expert
Customer Support
Expert
Customer Support
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Account Reconciliations
Expert
Account Reconciliations
Expert
SAP Software System
Expert
SAP Software System
Expert
Sales & Marketing
Expert
Sales & Marketing
Expert
Project Management
Expert
Project Management
Expert
Supply Chain
Expert
Supply Chain
Expert
Resource Management & Optimization
Expert
Resource Management & Optimization
Expert
ERP Software System
Expert
ERP Software System
Expert
Web Administration & Content Management System (CMS)
Expert
Web Administration & Content Management System (CMS)
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Customer Service / Support
Expert
Customer Service / Support
Expert
Credit Control Management
Expert
Credit Control Management
Expert
Logistics, Inventory Control
Expert
Logistics, Inventory Control
Expert
Operations Excellence
Expert
Operations Excellence
Expert
Distribution Management
Expert
Distribution Management
Expert
Document Controller
Expert
Document Controller
Expert
Disbursements
Expert
Disbursements
Expert
Logistics
Expert
Logistics
Expert
Customer Support
Expert
Customer Support
Expert

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Training
Certified ESD Program and Safety Program
Neuro Technology Company Dubai

Hobbies and interests

Reading
Traveling
Baking
Cooking