sevak panboukian, Systems Analyst

sevak panboukian

Systems Analyst

Burgan Bank

Location
Kuwait
Education
Master's degree, Information Systems / Management
Experience
24 years, 8 Months

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Work Experience

Total years of experience :24 years, 8 Months

Systems Analyst at Burgan Bank
  • Kuwait - Al Kuwait
  • My current job since February 2009

• Study and analyze system change requests to identify business requirements
• Translate business requirements into functional specifications via drafting use cases
• Propose solutions specific to the business case to maximize IT alignment with the business
• Carry out system design including database design and application software design
• Carry out software development of system components including auxiliary software such as web services
• Ensure the implementation of secure solutions adhering to IT security guidelines and specifications
• Produce system documentation such as software specifications document, architecture diagrams, use case diagrams, data flow diagrams, database diagrams and diagrams for various system components
• Provide support for existing systems including user support and training

Web Developer at Burgan Bank
  • Kuwait - Al Kuwait
  • July 2005 to February 2009

• Analyze business requirements and propose appropriate solutions
• Carry out system design including database design and application software design
• Carry out software development of system components including auxiliary software such as web services
• Provide support for existing systems including user support and training

Call Center Agent at Burgan Bank
  • Kuwait
  • February 2002 to July 2005

Responsible for a variety of tasks. Selling consumer Banking products and services. Overseeing account opening processes. Attending to customers' various operational requirements. Attending to customer telephone inquiries and dealing with customer complains.

Salesman at Yusif A. Alghanim & Sons w.l.l. (Electronics Group)
  • Kuwait
  • July 2000 to January 2002

Retail Sales of computers, printers, scanners and accessories
. Responsible for product sales and presentation and customer support

Flight Attendant at Kuwait Airways Corporation
  • Kuwait
  • August 1999 to June 2000

Responsibilities involved in customer safety, care and satisfaction, in-flight service quality preservation and food presentation.

Education

Master's degree, Information Systems / Management
  • at University of Phoenix
  • July 2007
Bachelor's degree, Biology
  • at American University of Beirut
  • July 1998

Specialties & Skills

Database Design
Systems Management
System Design
ASP.NET
Visual Basic .NET
MS Access
SQL Server 2000 / 2005
JavaScript
Oracle, PL-SQL
Photoshop
HTML / CSS
MS SharePoint - SharePoint Services
Java / J2EE
ASP .NET 4.0
Ajax / ASP .NET Ajax
iOS Development
Objective-C

Languages

Arabic
Expert
English
Expert
Armenian
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