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seyid hussain, Arabic teacher, copywriter

seyid hussain

Arabic teacher, copywriter·Freelance

United Arab Emirates

Bachelor's degree, English Studies

Work experience

Total years of experience: 21 years, 5 months

Arabic teacher, copywriter

January 2005 - Present

Freelance

Sharjah, United Arab Emirates

January 2005 - Present

• English and Arabic teaching
• English to Arabic translation (and vice versa), all sorts of projects including legal
documents, books, and website content.
• Editing translated versions of documents in both English and Arabic language.
• Being sensitive to the culture of the original languages and the target languages during
the translation process.
• Preparing English and Arabic translation for various types of documents including
Master and Doctorate Thesis, commercial contracts, correspondence and commercial
proposals.
• Creating bilingual copies based on specific business needs.
Company industry:
Training & Education Center

English Language Teacher

May 2011 - August 2025

Freelance

Khartoum, Sudan

May 2011 - August 2025

on medical terminology.
• Teaching medicine students medical terminology comprehension techniques.
• Giving private courses on the techniques of researches setup and thesis fashioning for masters and doctorate
students.
• Providing phonetical and linguistic private lessons to university students of different
academic majors.
Company industry:
Media Production
Job role:
Teaching and Academics

Head Translator, Contracts Designer, Human Resources and Public Relations executive

March 2009 - August 2025

AWAB Security Services Co. Ltd,

Khartoum, Sudan

March 2009 - August 2025

• Performing legal translation of various types of legal documents.
• Undertaking additional coordination role with the technical department regarding
guards rotation, distribution and security equipment installation according to clients
requirements.
Company industry:
Private Security Services

Service Communication Specialist

January 2021 - January 2025

Self-employed

Sharjah, United Arab Emirates •Hybrid

January 2021 - January 2025

• Led bilingual support operations across WhatsApp, email, chatbot, and hotline channels, handling 40-70
daily customer interactions while maintaining SLA compliance.
• Developed and optimized 50+ reusable response templates and service scripts, improving communication
consistency and reducing repeat inquiries.
• Handled complex customer escalations and ensured timely resolution aligned with service standards.
• Supported onboarding of new team members by sharing communication best practices and CRM
documentation standards.
• Ensured CRM case documentation accuracy and compliance alignment across all customer interactions.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Patient Services & Front Desk Officer

January 2021 - January 2023

Al Shifa Medical Center

Khartoum, Sudan

January 2021 - January 2023

• Managed high-volume patient registration and front-desk operations in a regulated outpatient healthcare
environment.
• Verified patient information and insurance coverage to prevent processing and billing discrepancies.
• Responded to patient concerns professionally and coordinated with clinical departments to ensure smooth
service flow.
• Maintained accurate documentation standards and supported escalation of complex service cases when
required.
Company industry:
Medical Hospital

customer support representative

February 2020 - November 2020

Commercial Bank Of Dubai

Dubai, United Arab Emirates

February 2020 - November 2020

Company industry:
Banking

Customer Service Representative

January 2020 - November 2020

Commercial Bank of Dubai

Dubai, United Arab Emirates

January 2020 - November 2020

• Managed 70+ inbound calls daily in a regulated financial environment while maintaining strict compliance
standards.
• Resolved transaction, card, and account-related issues, including escalated cases requiring detailed review.
• Ensured 100% CRM case documentation accuracy for audit and quality assurance purposes.
Company industry:
Banking
Job role:
Customer Service and Call Center

Customer service representative

January 2020 - July 2020

Commercial Bank of Dubai

Dubai, United Arab Emirates

January 2020 - July 2020

• Taking calls resolving customers inquiries and problems.
• Manage and resolve customer complaints.
• Provide product and service information to customers.
• Document all call information according to standard operating procedures.
Company industry:
Banking

Customer Support Representative

January 2020 - January 2020

Roads and Transport Authorities

Dubai, United Arab Emirates

January 2020 - January 2020

• Answering Customers inquiries through phone calls.
• Preparing reports regarding each call.
• Creating and processing customers complaints and disputes.
• Maintaining a friendly yet professional customer interaction.
• Performing day-to-day duties as assigned by supervisors
Company industry:
Call Centers & Customer Care Outsourcing

Customer Support Representative

March 2019 - October 2019

RTA SALIK

Dubai, United Arab Emirates

March 2019 - October 2019

• Managed 80+ daily calls related to toll accounts, violations, and payments.
• Guided customers through structured online account processes and resolved service disputes.
• Maintained audit-ready documentation aligned with QA and regulatory standards.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Project Manager

December 2017 - January 2018

Greenleaf,

Dammam, Saudi Arabia

December 2017 - January 2018

• Planning and developing project ideas and cases
Company industry:
Administration Support Services

Senior English language teacher

January 2014 - January 2017

Alimam Alghazali Secondary School,

Khartoum, Sudan

January 2014 - January 2017

• Planning tests and assessment methods for checking students English language skills.
• Coming up with new teaching techniques.
• Maintaining positive student-teacher relationship and cooperating with parents on a daily basis
Company industry:
Primary, Prep, & Secondary School

Education

Sudan University Of Science And Technology

March 2012

March 2012

Bachelor's degree, English Studies

Sudan

University of Sudan for Science & Technology

March 2012

March 2012

Bachelor's degree, English Language

Sudan

Sudan University for Sciences and Technology

January 2012

January 2012

Bachelor's degree, English Studies

Sudan

GPA (point): 1 out of 4

GPA (point): 1 out of 4

The International Academy for Science and Management Studies

January 2012

January 2012

Bachelor's degree, English language

Sudan

IASMS

June 2011

June 2011

Diploma, Human Resources

Sudan

Skills

Leadership
Expert
Leadership
Expert
Content writing
Expert
Content writing
Expert
Team Player
Expert
Team Player
Expert
Team Leader
Expert
Team Leader
Expert
Human Resources
Intermediate
Human Resources
Intermediate
communication
Expert
communication
Expert
Data Entry
Expert
Data Entry
Expert
LANGUAGE TRANSLATION
Intermediate
LANGUAGE TRANSLATION
Intermediate
COPYWRITING
Intermediate
COPYWRITING
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
LANGUAGE ASSESSMENT
Intermediate
LANGUAGE ASSESSMENT
Intermediate
GRID LAYOUT
Intermediate
GRID LAYOUT
Intermediate
CONTRACT DRAFTING
Intermediate
CONTRACT DRAFTING
Intermediate
COST REDUCTION
Intermediate
COST REDUCTION
Intermediate
APPLICANT TRACKING SYSTEMS
Intermediate
APPLICANT TRACKING SYSTEMS
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
Management
Expert
Management
Expert
Training
Expert
Training
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Administration
Expert
Administration
Expert
Project Management
Expert
Project Management
Expert
Teacher Training
Expert
Teacher Training
Expert
Education
Expert
Education
Expert
English
Expert
English
Expert
Teaching
Expert
Teaching
Expert
Translation
Expert
Translation
Expert
Teaching English
Expert
Teaching English
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
AUDITING
Intermediate
AUDITING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SCRIPTING
Intermediate
SCRIPTING
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Online Translation course Translation

Hobbies

  • Watching stand-up comedy
  • Reading Writing
  • Taekwondo
  • Gymnastics