Shabana Hamza

Conduct outbound calls and follow-ups to generate leads and enroll students.
Build strong relationships with parents and students through effective
communication.
Coordinate admissions, demo classes, and enrollment processes.
Manage front desk operations and respond to customer inquiries.
Converted prospective leads into enrolled students through consistent follow
up and relationship building.
Maintain CRM records and track leads for improved conversion.
Prepare telesales and marketing reports for management review.

Delivered customer support through phone, chat, email, and AI-assisted
channels.
Resolved customer complaints and escalated complex issues when required.
Managed order processing, deliveries, returns, refunds, and exchanges.
Maintained customer records and operational data using CRM and Excel.
Coordinated with internal teams to ensure smooth daily operations.
Monitored service quality and customer satisfaction standards.
Supported merchants, clients, and service providers to improve service
delivery.
Prepared operational and performance reports for management review.
Trained two interns every three months and supported onboarding activities.