IT Executive
Perfect Property Management
Total years of experience :14 years, 6 Months
Manage information technology and computer systems, Plan, organize, control and evaluate IT and electronic data operations, Design, develop, implement and coordinate systems, policies and procedures, Ensure security of data, network access and backup systems, Act in alignment with user needs and system functionality to contribute to organizational policy, Identify problematic areas and implement strategic solutions in time, Audit systems and assess their outcomes, Preserve assets, information security and control structures, Install and configure software and hardware, Set up accounts and workstations, Ensure security through access controls, backups and firewalls, Manage network servers and technology tools.
Manage and provide Video conference services for point to point and multipoint’s.
Polycom MCU, Gatekeeper Installation, configuration, and maintenance.
Polycom HDX-series installation configuration and monitor to all the need for provide better services.
Provide the technical support to the entire client for ongoing VC, and trace to all technical problem.
Familiar with all the Polycom VC devices sever and endpoints hardware/software applications.
Improve productivity by highlighting, of VC resources and demand.
Facilitate customer resolution for escalated calls and engage the necessary technical support. Follow
up with unsatisfied VC clients to ensure issues are resolved and the customers are satisfied. Work
with other managers to ensure operational consistency.
Maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer
satisfaction and the application of tools for monitoring,
Deliver and exceed on all Team performance targets.
Motivate a team of Technical Support Consultants through performance coaching, career planning and
setting educational objectives.
Participate in quality calibration and validation session.
Resolve employee issue and act as the employee advocate when dealing with HR or departmental
process.
Improve productivity by highlighting, and employee engagement.
Facilitate customer resolution fro escalated calls and engage the necessary technical support.
Follow up with unsatisfied clients to ensure issues are resolved and the customers are satisfied.
Work with other managers to ensure operational consistency.
Maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer
satisfaction and the application of tools for monitoring, management and optimization.
Deliver and exceed on all Team performance targets.
Assembling a new system as per customer’s requirement
Installation of Windows 98se 2000, Windows XP professional, and its Activation & Registration, License
Copies of Microsoft.
Installation of antivirus, as per customer’s requirement Troubleshooting windows operating.
Hardware maintenance, enabling sharing and transferring data from one computer to
another, Customer Support at end user
Installation and configuration of network printer
Installing Standard software & as per user requirement. Registration of new user To solve Problem
arising in connectivity from switches to user end.
Installation of windows 98se 2000, xp professional, windows vista and its activation &
registration License copies of Microsoft
Responsible for Local area network design and Implementing, Handled the tasks of configuring DNS,
TCP/IP and DHCP
Responsible for mentoring and assisting Network, Systems
Symantec Antivirus Servers daily monitoring and status check
Installing Standard software & as per user requirement Hardening of Desktop systems (Installation &
configuration Of All the Software, Antivirus, Patches, Applying group Policies).
Configuration of Mail Clients attending daily Desktop calls including installation & configuration
of client software, Mailbox, Ms Office, and Open Office Maintaining & supporting to more than 300
desktops.