Public Relations
Middle East Business Solutions
Total years of experience :21 years, 0 Months
Handling all incoming enquiries and providing clients with timely relevant information where required as part of service support. First point of contact for clients.
This job profile involved development and maintenance of good customer relationships with existing clientele. After sales support ensuring all service objectives were met.
Successfully followed up with clients to ensure that all operational requirements were met.
This job profile involved planning, coordination and management of events such as corporate meets, seminars, product launches, exhibitions, fashion shows, etc. for clients such as Absolute Vodka, Rotary Clubs’ Ladies Wing, SRTEPC - a national textile organization, etc.
This job profile involved query resolution for customers’ mobile accounts and marketing products and selling services of the company over the phone for clients based in Australia. It involved receiving inbound calls from existing clients, after-sales support and resolution of customer queries, etc. Using the company’s database software for data entry purposes, logging all notes and follow up information accurately. Duties included assisting clients and consumers with product/service information, troubleshooting, creating a case where investigation is required, following up with resolutions, appointment scheduling, and notating history within company database.
This job profile involved simultaneous interpretation of Focus Group Discussions and Depth interviews undertaken to ascertain respondent’s feedback about advertising-communications, product features etc of an existing/to be launched product or service for market research agencies such as I.M.R.B.
This profile included query resolution for passengers requesting for assistance with travel itineraries while additionally marketing the various rail-cards sold by National Rail. It involved attending to clients promptly and efficiently, providing product information and strong support to customers, resolving customer queries, etc.
Coordinated the entire photo-shoots involving management of photographers, model, location, sets etc to ensure the final product met client requirements.
Provided high level support to the management of the resort, marketed the resort to prospective guests, acquainted them with the various packages available, handled reservations, managed and supervised the resort personnel and attended to the various needs of residential guests.
Started as an Assistant Coordinator and rapidly rose to the position of Senior Photo-Shoot Coordinator. Transformed the approved idea/concept layouts into a finished visual image/ photograph. This involved managing various talents such as photographers, models, make-up and hair stylists, sets/locations, prop makers, costumes and any other circumstantial requirements. Time and cost constraints required special attention and hence negotiation and achieving target skills were constantly tested. Some of the brands worked on included many popular names from the Proctor and Gamble stable such as Ariel, Tide, Vicks, Camay and others like Standard Furukawa, Goodyear, Pilsbury, Knorr soups, DeBeers, Mafatlal’s, Bajaj Auto ltd. Birla Sunlife Insurance, and others that formed the client list of the agency during the period.
This project involved preparation and delivery of a course in etiquette and public speaking with special emphasis on the usage of correct spoken English. The stint involved educating a group of middle school students with the essentials of table manners, phone etiquette, formal speech, and other forms of public speaking through lecture demonstrations and role play.
Communicated latest developments in the advertising space-marketing division of the publications to the various advertising agencies and their clients, in an effort to increase the divisional revenue.