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Shadi  Abuzaid , Senior Service Supervisor

Shadi Abuzaid

Senior Service Supervisor·National Marketing Co, NMC KIA

Saudi Arabia

Bachelor's degree, Automotive Engineering

Work experience

Total years of experience: 16 years, 11 months

Senior Service Supervisor

August 2021 - Present

National Marketing Co, NMC KIA

Tabouk, Saudi Arabia

August 2021 - Present

Achievements:

• Achieved monthly service net sales targets with 100%-120%.
• Accelerated service net sales growth with 88% and parts sales thru service growth with 83%.
• Increased service upselling growth with 110%.
• Expanded customer base and retention with 75%.
• Improved NPS (net promotor score) with 75% and FFV (first time fix vehicle) with 90%.

Duties:

• Supervised successfully a fourteen - member cross- functional (service, parts, Bodyshop) team and coordinated with six business partners to control daily operations and to achieve better results and highest customer satisfaction.
• Conducted performance evaluations and provided continuous feedback on performance.
• Provided expert guidance and support for technicians in the diagnosis of difficult repairs daily.
• Implement internal quality measures and processes for corrective action when required.
• Approved warranty repairs and reviewed job cards to claim by warranty department daily.
• Ensured workshop is well organized, safety and cleanliness standards are maintained.
• Produced and submitted regular reports to National Service Manager on the branch performance and areas of improvement.

Company industry:
Automotive Dealership & Distributor

Service Supervisor

February 2016 - July 2021

United Motors Co, Stellantis dealer

Jizan, Saudi Arabia

February 2016 - July 2021

Achievements:

• Achieved service KPIs and service net sales target by 100% and above monthly.
• Improved NPS score growth by 45%.

Duties:

• Managed successfully an eight- member cross- functional team, and control workflow daily to achieve highest results and customers satisfaction.
• Assigned repairs to technicians and supervised them to fix vehicle at first time by provided them all support, technical advice and instructions and raised technical ticket once needed.
• Held daily and weekly meetings with team to discuss workshop productivity, results and to develop the service process.

Company industry:
Automotive Dealership & Distributor

Warranty Supervisor and Trainer

February 2011 - January 2016

Bustami & Saheb Trading Co, Nissan & INFINITI dealer.

Amman, Jordan

February 2011 - January 2016

Achievements:

• Increased warranty revenue growth by 150%, with Approval claims submission by 100% .
• Obtaining third rank in regional NISAC and NISTEC contests.

Duties:

• Reviewed and verified warranty repairs eligibility and submitted claim as per Nissan P&P.
• Implemented and revised the warranty- related policies and procedures and managed processes, claims and daily warranty operations.
• Trained service team to improve their skills and advised them to complete LMS web courses.
• Coached the technicians with expert guidance and support in diagnosis of difficult repairs and raised technical report to regional office.
• Prepared and held Contest for team (service, parts advisors and technicians) to select the candidates and trained them to share the regional contest yearly.
• Submitted monthly report of warranty and training figures to Service Manager.

Company industry:
Automotive Dealership & Distributor

Service Advisor

November 2010 - January 2011

the Leading Vehicles Company, General Motors dealer

Amman, Jordan

November 2010 - January 2011

Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Service Advisor

July 2009 - October 2010

Bustami & Saheb Trading Co, Nissan & INFINITI dealer.

Amman, Jordan

July 2009 - October 2010

Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Education

Al-balqa` Applied University

January 2009

January 2009

Bachelor's degree, Automotive Engineering

Jordan

GPA (point): 2.94 out of 4

GPA (point): 2.94 out of 4

Skills

service management
Expert
service management
Expert
sales
Expert
sales
Expert
OPERATIONS
Expert
OPERATIONS
Expert
TECHNICAL REPORT
Expert
TECHNICAL REPORT
Expert
REVENUE GROWTH
Expert
REVENUE GROWTH
Expert
UPSELLING
Expert
UPSELLING
Expert
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
DIAGNOSIS
Expert
DIAGNOSIS
Expert
REPAIR
Expert
REPAIR
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
ASK
Expert
ASK
Expert
DELIVERY
Expert
DELIVERY
Expert
FCA
Expert
FCA
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
English
Expert
English
Expert
Arabic
Expert
Arabic
Expert
Excel
Expert
Excel
Expert
communication
Expert
communication
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Memberships

Saudi Council of Engineers

Engineer

February 2024

Training and Certifications

Certifications
Foundations of Project Management
Service Manager
Aug 2015
Master Service Manager

Training
EV - Leaf (ZE0) Technical Training Course
Nissan ME Regional Training Center
May 2015