IT and Services Manager
Smart link
Total years of experience :20 years, 0 Months
key Responsibilities :
• Managing a Team consisting of 21 engineers (Network, System and Support engineers) and 5 services Team.
• Evaluating and identifying organizational needs, to establish operating procedural standards, recommending IT infrastructure requirements and up gradations to ensure acceptable levels of security, disaster management and data recovery plans.
• Establishing annual IT budgets, negotiating for quotations from suppliers, preparing price comparison reports for price approval and necessary action.
• Providing troubleshooting support and administration of speech-log (Recording systems), CRM Altitude system and Configuring AVAYA IP-office (IPO) operations for unhindered N/W access.
• Comprehending potential sales opportunities to explore the same and acquire new accounts, enhancing advisory activities for efficient client service.
• Maintained installation of networks as per standard networking protocols, monitored operational status of all networks, security software including domain controller, exchange servers, WEB Server, trend micro, kaspersky, ISA servers, cyberoam ensuring security by installing Firewall and anti virus software
• Supporting the senior management in development of VPN responses and practices to facilitate contract bidding.
• Managing technology transfer and customization of turnkey IT solutions, aided by a team of engineers, technical support specialists, database administrators, system analysts and technicians.
• Discussing SLA’s with clients to determine their expectations, resolving complaints on phone / by e-mail and provided support under stringent deadlines in a fast-paced, 24X7 environment.
• Keeping abreast with current technology and deliberating regarding viability of applying the same for the company.
key Responsibilities :
• Imparted lectures for the IT students in areas of Oracle SQL 10 g, Microsoft office, Microsoft Windows Server 2003, Windows xp and Oracle form 10g courses and assisted them on key assignments completion as delineated in the syllabus.
• Devised training material for students to enhance capabilities, conducted regular status meetings with the teams and staff committee, presenting relevant information to senior management.
• Developed course syllabi for basic IT education to achieve course and programmatic objectives, ensured that the content level of material included corresponds to the course terminal objectives.
• Provided quality instructions to the students which fit their practical needs, monitored and generated reports for students and instructors pertaining to academic plans and all supportive administrative activities.
• Delivered quality training for students/ trainers to enable them to qualify as Oracle Certified Instructors.
• Maintained a database of course details, instructors, timetables and students information/ grades and printed requisite reports and student certificates.
• Obtained feedback, designed training schedules, evaluated learners’ understanding and interests through feedback, quizzes and questionnaires, maintained training records and a database of training programs.
key Responsibilities :
• Managed overall operations of the Computer Lab, data logic and design, configured, helped students in using latest software and performed regular system checks and preventive maintenance to ensure optimum system performance.
• Delivered quality training and certification courses in A+, MCSE, MCSA, ICDL to individuals and groups, obtained feedback, designed training schedules, maintained training records/database of training programs.
• Reviewed, restructured and innovated processes, procedures and execution methodologies to ensure all trainees attain international standards of compatibility.
• Ensured a highly conducive atmosphere for learning through encouraging healthy competition.
Other Trainings and Certificates: • Cyberoam Certified Network and Security Professional (CCNSP)at 2012 • ITIL (IT Infrastructure Library) ITIL v3 Foundations, ServicesSupport, Services Delivery. • PMP (Project Management Professional). • MCSE (Microsoft Certified System Engineer). • MCSA (Microsoft Certified System Administrator). • MCDBA (Microsoft Certified Data Base Administrator). • CCNA (Cisco Certified Network Associate). • Linux. • Cyberoam Certified Network and Security Professional (CCNSP)at 2012 • Cisco Advanced Wireless Design Specialist • CCDA (Cisco Certified Design Associate). • MCSE 2003 (Microsoft Certified System Engineer) • MCSA 2003(Microsoft Certified System Administrator) • MCDBA 2003(Microsoft Certified Data Base Administrator) Graduation Project to Credit: Network Simulation and Analytic Kit. It is a simulation and Analytical tool, For WAN andLAN includes two kind (Ethernet and Token Ring). 1. Connecting two Ethernet LANs, through a bridge. 2. Analyst of MAN (Metropolitan Area Network). 3. Connect Two Token Rings through Bridge. 4. Distribute this package over wired and wireless LAN, using a one hub and access Point.