شادي الصباغ

From April 2012 till June 2012
Centro Global Solutions
Position: Customer Service Agent for the HPAS dept.
Marketing / Lead Generator at the ADA campaign.

Job Description: - Helping american senior citiziens gain medical equipment needs
- Gained experience with different types of american insurances & companies as well as different medical equipments

Aug 2009Till Jan 2012.
Teleperformance - Expedia.ca Account
Position: Travel Consultant Agent.
Job Description: - Arranging travels for Canadian customers booked through Expedia.ca website.
- Booking and amending airline tickets through Sabre systems.
- Handling customer's complaints and solving their issues with airlines, hotels, and other vendors.
- Selling, arranging, & upgrading offers according to Expedia's policy.

Specifications: • Decision maker
• Good planning skills
• Good training skills
• Good people management and communication skills

Oct 2010 Till June 2011.
Wind Telecommunications
Position: Customer Service Agent
Job Description:
• Post-Paid, Pre- Paid Customer Service Agent.
• Handling the escalated cases in order to reach a customer satisfaction.
• Ensure good co-operation and regular exchange of information with all departments.
• Fully familiar with Mobile Networks, Credit and Local policies and Procedures.

Nov 2008: Feb 2009
Vodafone International Account Out-Source Australia

Position: Customer Care
Job Description:
• Pre- Paid Customer Service agent at Vodafone International account dept. (Australia), outsourcing.
• Handling the escalated cases in order to reach a customer satisfaction.
• Ensure good co-operation and regular exchange of information with all departments.
• Fully familiar with Mobile Networks, Credit and Local policies and Procedures.

Nov 2005: Nov 2008
Cable Network Egypt (CNE)
Position: Customer Care
Job Description:
• Senior Customer Service agent in the activation department.
• Have a good idea about preparing monthly appraisal for each agent based on daily reports & monitoring procedures.
• Handling the escalated cases in order to reach a customer satisfaction.

June 2003: june 2004
Hilton Sharks Bay Resort
Position: Front Office Clerk / Receptionist.
Job Description:
• Working on 8-Hour shift basis as a receptionist using Fidelio sys and carrying out with guest's requirements
• Prepare documentation for daily business, Ensure prompt, efficient and courteous reception of guests record and administer arrivals and departures.
• Assist in training new staff members, coach them and monitor their performance.
• Ensure the desk is covered at all times; allocating meal breaks sensibly full awareness of current daily status of the Hotel.
• Ensure smooth hand over to next shift
• Thoroughly conversant with all room types, décor and outlook Communication and recording of complaints.