Shadi Shami

- Planning, Designing and Implementing Cisco Collaboration, Video Solutions and Enterprise Networks.
- Being Engaged with Clients to acquire an understanding of the client’s business needs and translate them into technical requirements

Sr. Customer Support Engineer, Voice Team at Cisco TAC hosted by Estarta
- Providing design, configurations and troubleshooting assistance to Cisco Partners and customers in EMEA Theater in the following products:

Cisco Unified CallManager (4.X, 6.X, 7.X, 8.X, 9.X and 10.X).
Cisco CallManager Express.
Voice Protocol: SIP, ISDN, H.323 and MGCP.
Cisco Unified Contact Center Express (UCCX).
Cisco Unified Attendant Console (CUAC).
Cisco Unity Connection.
Cisco Unity Express (CUE)
Cisco Unified Presence & IM and Jabber Everywhere.
Cisco Prime Collaboration Deployment.
CUBE, Gatekeeper and SIP Gateways.
Cisco Unified Video Advantage (CUVA).
Telephony Service Provider (TSP) and JTAPI Integration.
Cisco Video Conferencing Server (VCS) Control and Expressway.
Cisco Expressway Core and Edge.
Cisco WebEx Meeting.
Cisco MCU.
Cisco TMS.
Cisco WebEx Meeting Server.
Informacast Paging Server.

- Delivering Technical Training:
Providing Technical training for TAC engineers in many topics including CUCM, UCCX and CUAC.

- Lab Admin:
Establishing and managing lab operation of the Technical Assistance Centre (TAC) to ascertain smooth processing of TAC Service Request and developing a conducive atmosphere for training.