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shadi abdel aziz, Customer service and Teller

shadi abdel aziz

Customer service and Teller·National Bank of Umm Al Qaiwain

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 19 years, 2 months

Customer service and Teller

February 2013 - Present

National Bank of Umm Al Qaiwain

Abu Dhabi, United Arab Emirates

February 2013 - Present

Started as Coordinator; handling all kind of loans and cards requests sourced by DSAs to check quality, eligibility, and analysize bank statements then submit and follow the requests with all departments. Promoted to be Customer Service officer & Teller; handling all types of branch requests, and making all kinds of cash transactions, plus doing sales, and clearing of outward cheques, and replenish ATM.
Company industry:
Banking
Job role:
Banking

Senior relationship officer

May 2012 - January 2013

mashreq bank uae

Abu Dhabi, United Arab Emirates

May 2012 - January 2013

dealing directly with the customers to provide them the needed products, services, and information.
having a long and strong relationships and building trust with the customer in which they refer to me for any queries, missing point, lack of information, or any needed product.
Company industry:
Banking
Job role:
Sales

sales and service officer

January 2011 - April 2012

al hilal bank

Abu Dhabi, United Arab Emirates

January 2011 - April 2012

have a large package of multi-products such as home finance, personal finance, credit cards, small and medium enterprises finance, shares fund unites, and opening saving and current accounts.
provides all kinds of banking services to the customers to achieve the expectation targets in both sales and services.
Company industry:
Banking
Job role:
Sales

sales supervisor

May 2010 - December 2010

Al Manazil golden properties

Abu Dhabi, United Arab Emirates

May 2010 - December 2010

manage and lead a team work to grow the company sales process and achieving the target sales expectations of the company, dealing directly with the customers and landlords, opening new markets for the company.
Company industry:
Real Estate
Job role:
Sales

customer service officer

September 2008 - April 2010

egyptian copmany for mobile sevices " MOBINIL"

Egypt

September 2008 - April 2010

dealing directly with the customers in the main branch in ismailia, solving their problems, provide the services they asked about, answering their questions and inquiries, collecting invoices and other many similar activities.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Marketing representative

April 2007 - August 2008

Egyptian company for mobile services (MOBINIL)

Egypt

April 2007 - August 2008

spreading into the market with new and existing ideas to make the best advertisement to the company, dealing directly with the agents and authorized dealers and providing them with all kinds of services and announcements to give or to show to the final clients, estimating and evaluating the company's volume in the market.
Company industry:
Telecommunications
Job role:
Marketing and PR

Education

faculty of commerce, suez canal university

June 2006

June 2006

Bachelor's degree, Accounting

Egypt

Skills

Marketing Communications
Expert
Marketing Communications
Expert
Customer Service
Expert
Customer Service
Expert
Coordination
Expert
Coordination
Expert
Indoor Sales
Expert
Indoor Sales
Expert
Office Administration
Expert
Office Administration
Expert
ms office
Intermediate
ms office
Intermediate
internet researchs
Expert
internet researchs
Expert
Marketing Communications
Expert
Marketing Communications
Expert
Customer Service
Expert
Customer Service
Expert
Coordination
Expert
Coordination
Expert
Indoor Sales
Expert
Indoor Sales
Expert
Office Administration
Expert
Office Administration
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
ICDL
military institute
Apr 2007
Banking core system and selling skills
mashreq training centre
Jun 2012
retail banking and selling skills
emirates institute
Jun 2011