Operations Manager
Doha Hub Creative
Total years of experience :15 years, 6 Months
Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
•Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
•Plan and review compensation actions; enforcing policies and procedures
•Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
•Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
•Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
•Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
•Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
•Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
•Accomplish operations and organization mission by completing related results as needed
•Meet or exceed operations labor budget expectations
•Manage staff levels, wages, hours, contract labor to revenues
•Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
•Run a safe, injury/accident free workplace
•Responsible for all aspects of vehicle and heavy equipment rentals
•Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencie
Nature and scope of work:
•Developedand improved training courses to increase staff performance and overall training effectiveness.
•Assessedstaff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
•Chairedstaff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
•Coordinatedtraining for new hires to impart information about company policies, requirements and performance strategies.
•Leadspecial seminars for different types of employees.
•Providedvirtual training and online presentations.
•Hired, trained and oriented new instructors for long-term success. Shady ElKassas - page 3
•Evaluatedtraining needs to improve training quality.
•DevelopedSocial Media Content Creation and marketing content such as blogs, promotional materials and advertisements for social media.
•Createdactionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
•Managedteam to generate original content and moderate online community members.
•Curatedand segmented editorial content to increase engagement and channel growth.
•Communicatedwith followers to promptly respond to queries and monitor reviews.
•Improvedpage content, keyword relevancy and branding to achieve search engine optimization goals.
•Increasedcustomer engagement through social media.
•Conductedresearch to determine current benchmark trends and audience preferences.
•Analyzedmarketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
•Engagedrelevant influencers to build brand awareness.
Nature and scope of work:
•Researchingsocial media trends and informing management of changes that are relevant to the company's marketing activities
•Settingkey performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign's performance against the KPIs.
•Developedindividualized and group training programs that address specific business needs
•Evaluatedorganizational performance to ensure that training is meeting business needs and improving performance
•Assessedemployees' skills, performance and productivity to identify areas of improvement.
•Coachedemployees company-wide on content creation best practices.
•Managedteam to generate original content and moderate online community members.
•Setclearly defined goals to drive customer retention, brand awareness and website or social media traffic.
•Developedmarketing content such as blogs, promotional materials and advertisements for social media.
•Developedand implemented performance improvement strategies and plans to promote continuous improvement.
•Reviewedand edited all training materials for accuracy and company policy compliance. Shady ElKassas - page 4
•Leddaily, weekly and monthly coaching, counseling and feedback sessions.
•Directedtraining programs and development paths for managers and supervisors.
•Selectedand assigned instructors to conduct specific training programs.
•Developeddepartmental systems and procedures to better align workflow processes.
•Implementednew learning strategies depending upon employees' skill levels.
& Operational Readiness and Airport Transformation Trainer; (2 years 4 months) Nature and scope of work:
•Preparedand implemented training budget.
•Conductedperformance evaluations.
•Providedairlines' companies with classroom training, demonstrations, on-the-job training.
•Providedlogistical support, course development, delivery, evaluation, process measurements.
•Assistedwith the development of strategic plans
•Ensuredthat changes to the business environment are analyzed and recorded and training program content
•Updated.
•Participatedin continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
•Createdplans and communicated deadlines to complete projects on time.
•Completedpaperwork, recognizing discrepancies and promptly addressing for resolution.
•Conductedresearch, gathered information from multiple sources and presented results.
•Workedwithin applicable standards, policies and regulatory guidelines to promote safe working environment.
•Developedand implemented performance improvement strategies and plans to promote continuous improvement.
•Exceededgoals through effective task prioritization and great work ethic.
•Resolvedproblems, improved operations and provided exceptional service.
Nature and scope of work:
•Supervisingthe customer services advisors Shady ElKassas - page 5
•Consistentlyachieving excellent customer satisfaction at all levels and meeting the agreed KPIs
•AdvisingVodafone Customers in the UK, Scotland and Northern Ireland
•Billingand charging Supervisor.
•Maintainedcustomer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•Usedcompany troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
•Handledday-to-day customer contact via phones, faxes and emails.
Nature and scope of work:
•Supervisedall the operations at the maintenance facilities.
•Updatedthe stock records of all storages
•Raisedpurchase orders of all the required materials to the Dept.
•Coordinatedbetween all the different Department experts.
•Createdplans and communicated deadlines to complete projects on time.
•Resolvedproblems, improved operations and provided exceptional service.
•Executedon-time, under-budget project management on complex financial issues for senior leadership.
•Delegatedassignments based on plans, project needs and knowledge of individual team members.
•Wrotenumerous project proposals in conjunction with company and departmental goals according to strict timelines.
•Optimizedproductivity by managing employee schedules, payroll operations and inventory transactions.
•Performedregular job site observations to provide direction.
•Digitallyarchived weekly progress reports.
•Identifiedand eliminated safety risks through additional training.
•Compileddaily field report, detailing all key activities and outlining project progress for stakeholders.
•Coordinatedpower equipment use and maintenance to create safe working environment, limit accidents and prevent damages.
•Workedwith inspectors and workers to conduct weekly status updates. Shady ElKassas - page 6 Personal Assistant for the Fire Chief
Nature and Scope of Work:
•UsedMicrosoft Word and other software tools to create documents and other communications.
•Developedteam communications and information for meetings.
•Preparedvariety of different written communications, reports and documents.
•Workedwithin applicable standards, policies and regulatory guidelines to promote safe working environment.
•Attendedmeetings, took notes and tracked action items.
•Useddiscretion when handling confidential information.
•Organizedand attended meetings and compiled related documents and reports.
•Maintainedappropriate filing of personal and professional documentation.
•Oversawpersonal and professional calendars and coordinated appointments for future events.
•Providedmultifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
•Servedas point of contact between clients and managerial staff.
•Coordinatedinternational and domestic travel logistics including flight itineraries, hotel reservations and car services.
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