Assistant Manager
Nissan Middle East
Total years of experience :12 years, 10 Months
Keep accurate records and documents customer service actions and discussions
Liaise with dealers to meet the service level required and ensure customer satisfaction
Meeting KPIs and deadlines in resolving complaints
Communicate with warranty sales marketing product planning and technical departments for updates and case resolution
Handling surveys
supporting Apple devices ipad iphone ipad and mac when it comes to software and hardware issues also handling billing issues itunes and purchase and online orders for middle east and uk. helping customers with their technical needs and inquiries. educating the customer and guide them on how to use Apple technology
supporting billing and chargers for uk customers
editing videos promotions and tv shows and advertisements
translating movies and videos and editing promotions using final cut and after effects also translating movies from english to arabic
video editing and montage and translating videos movies also radio and tv broadcasting