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Shady Elminshawy, Front Office Manager

Shady Elminshawy

Front Office Manager·Neuroespitalia hosputal

Egypt

High school or equivalent, Business Administration

Work experience

Total years of experience: 7 years, 3 months

Front Office Manager

July 2019 - April 2020

Neuroespitalia hosputal

Cairo, Egypt

July 2019 - April 2020

Company industry:
Medical Hospital
Job role:
Hospitality and Tourism

Team Leader

April 2017 - July 2019

April 2017 - July 2019

Fetchr for shipping (Abbasya)
Handling Daily Operations.
Hiring and Training Staff.
Evaluating Performance.
Seeking Feedback.

Job role:
Customer Service and Call Center

Section Head

December 2012 - November 2013

December 2012 - November 2013

Andalusia (Maadi)
Supervise subordinates while performing their assigned duties in order to evaluate and
improve their skills
Deliver feedback to concerned Departments and appropriate line managers. Handle
queries from guests and provide relevant solutions according to the hospital policies.
Provide root-cause analysis and recommendations to improve services given by
Hospital.
Sales

Job role:
Engineering

Guest Relation Executive

December 2008 - May 2011

December 2008 - May 2011

Job role:
Customer Service and Call Center

May 2007 - December 2007

May 2007 - December 2007

RadioShack
Skills
Clearly relayed information to customers in a friendly manner, resulting in a five-star
service rating.
Ability to Work Under Pressure.
Decision Making.
Time Management.
Conflict Resolution.
Leadership.
Adaptability.
Microsoft Office - Email communication - Data visualization.

Education

Ain Shams University

May 2006

May 2006

High school or equivalent, Business Administration

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

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Skills

Public Relations
Expert
Public Relations
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Analytic Thinking
Expert
Analytic Thinking
Expert
Administrative Duties
Expert
Administrative Duties
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
HIRING
Expert
HIRING
Expert
SHIPPING
Expert
SHIPPING
Expert
POLICY ANALYSIS
Intermediate
POLICY ANALYSIS
Intermediate
SALES
Intermediate
SALES
Intermediate
CONFLICT MANAGEMENT
Beginner
CONFLICT MANAGEMENT
Beginner
DECISION MAKING
Beginner
DECISION MAKING
Beginner
EMAIL
Beginner
EMAIL
Beginner
LEADERSHIP
Beginner
LEADERSHIP
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
TIME MANAGEMENT
Beginner
TIME MANAGEMENT
Beginner
Public Relations
Expert
Public Relations
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Analytic Thinking
Expert
Analytic Thinking
Expert
Administrative Duties
Expert
Administrative Duties
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert

Languages

Arabic

Native Speaker