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Shady Mena, Program Manager

Shady Mena

Program Manager·CISCO Systems International

Kuwait

High school or equivalent, Diploma in Project Management

Work experience

Total years of experience: 27 years, 10 months

Program Manager

May 2016 - Present

CISCO Systems International

Al Kuwait, Kuwait

May 2016 - Present

Successfully lead cross-functional project teams for delivering sophisticated projects and programs of contracted professional services by maintaining excellent customer satisfaction rating, healthy profit margins, and timely delivery to ensure revenue recognition as per forecasts.
•Planning and designing the project and proactively monitoring its overall progress, resolving issues, and initiating corrective action as appropriate.
•Prepare project plan, Track and report on progress to plan.
•Assembling and coordinating project resources, ensure that all team members understand their roles and accept their responsibilities.
•Managing the communication with all stakeholders (Customers, Vendors and Sub-contractors).
•Assessing performance of the projects, anticipating potential problems, and developing/implementing a get-well plan to bring them back on track.
•Resolve delivery issues through problem triage, remediation planning and internal and customer communication.
•Managing change to preserve business plan commitments. Initiate Phase Review if objectives must change.
•Monitor, control and report on project revenue and cost forecasting including forecasting revenue roll up, running project financials and Profit & Loss (P&L) profitability.
•Managing virtual teams from the company's different Centers of Excellence to ensure the allocation of proper technical resources that best serve the project scope and deliverables.
•Adopt, mentor, and evangelize Agile values and principles in the team.
•Leverage Agile practices where appropriate.

Company industry:
IT Services
Job role:
Information Technology

Head of Pre-sales & PMO

February 2010 - February 2016

United Networks Co.

Kuwait

February 2010 - February 2016

Headed the department of Pres-sales and PMO, played a key role in defining & creating Integrated Technology Solutions Department, developed technical, commercial and project management teams. Created company policies, procedures and support methodologies. Selected major and key Business Partners ''Vendors and Sub-contractors'' and established formal partnership with them. Responsibilities Summary
•Directing project personnel resources to accomplish milestones.
•Reporting relevant status to managers and key stakeholders in a timely and consistent manner.
•Managing and control aspects of project delivery (triple constraint).
•Developing a detailed project plan to monitor and track progress.
•Providing guidance to projects members and contributes to the successful development of projects by ensuring that all assign projects meet organization standards, create and maintain appropriate project plans and keep all parties involved in the project informed of progress and issues.
•Ensuring that all site activities are performed in the most effective and efficient manner sets targets for the team members and provide the necessary coaching to further optimize performance in coordination with technical site manager.
•Lead a cross-functional team of technical leads and project managers to ensure the timely delivery of project deliverables.
•Managing the identification of risks which impact projects delivery and drive them to resolution.
•Owned the customer relationship management through adopting a customer centric approach to ensure consistently high rating that meet and exceed corporate standards.

Company industry:
Telecommunications

Projects Operation Manager

November 2007 - January 2010

INcube Co.

Kuwait

November 2007 - January 2010

Company industry:
Manufacturing
Job role:
Management

Projects Manager

January 1996 - May 2005

Raya Integration Co.

January 1996 - May 2005

Job role:
Management

Education

PMI-USA

March 2021

March 2021

High school or equivalent, Diploma in Project Management

May 2002

May 2002

High school or equivalent, Diploma in Sales & Marketing,

June 1995

June 1995

Bachelor's degree, Bachelor of Commerce & Business Administration,

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