Enterprise Storage Technical Specialist
vodafone Egypt
Total years of experience :22 years, 6 Months
Manage and ensure the high availability and performance of DC storage and backup systems.
Ensure the day-to-day work required to keep the storage systems up and running supporting the business activities in a high level of performance and on-time delivery
Support customers and company business requirements
EMC Clariion, DMX and Data Domain Configuration and Administration SAN switch Fabric Configuration and administration of Snap view and Mirror view tools.
Ensure Maximum backup/storage availability and high performance
Management and participation in IT systems, related, projects
Identify potential areas of improvement and initiative
Respond to pre sales enquiries from Vodafone customers.
Understand the environments and requirements of the corporate and consumer customers and utilize Vodafone data products to provide solutions that fulfill their needs
Provide customers with the right solution and highlight the products benefits
Help the customers in the setup of the Vodafone data products
Respond to the post sales trouble tickets of Vodafone customers
Troubleshoot and resolve customer problems remotely
Contribute in the testing and training of the new Vodafone data products in order to support them
Share in the hands on workshops prepared for the training on the new data products
Responsible for the day to day operations of the Network, including maintaining network systems and all hardware and software packages.
Assist in study and analysis of other departments’ needs and recommend priorities and changes to best fulfill those needs.
Primary responsibilities include design and development of server code using oracle and java.
Responsible for Developed and tested new financial system using oracle and java.
Ensure maintaining and tracking all changes to business applications.
In charge of operating Microsoft, lotus, Oracle, Blackberry platform Servers, VPNs, VOIP, routers, terminal servers, modems, , etc.
Educate and give orientations to staff when needed on IT related issues.
Provide regular back-ups for the network and the databases using Veritas.
Follow-up with vendors and monitor new technology advancements and updates.
Maintaining and resolve build failures.
Conduct test analysis, planning, execution, evaluation and reporting.
Take care of the IT operations plan / budget.
Take care of the implementation of migration and disaster recovery plan that encompasses backups and contingency plans and natural disasters.
Take care of new projects and its implementation.
Share information with the company on new developments.
Acting as Project manager for Athear web and intranet Project.
Developed and tested the new Trouble ticket system using java and ASP.net.
Programmed management-reporting systems for purchasing department.
Responsible for the day to day operations of Athear Network, including maintaining network systems and all hardware and software packages.
In charge of operating Microsoft platform machines, PC's, Wireless access point, VPNs, routers, terminal servers, modems, etc.
Develop long range plans for upgrading network system H/W and S/W.
Updates Company Web site.
Administrate Retail System, Handel Retail Operation Cycle
Handle Exchange, SQL and ISA.
Provide staff with computer support and maintenance.
Evaluate and recommend software and hardware products.
Conduct routine system and analysis of network facilities diagnosing problems with network performance.
Provide regular back-ups for the network and the databases.
Monitor and coordinate installation and repair of system by vendors; repair and replace computer hardware components.
Provide staff training on new software products installed.
Develop/Maintain Performance Management Processes in accordance to the banking and business needs.
Supervising Administration for MS Exchange system, MS Proxy System, MS Active Directory System, Firewall System, DNS & DHCP Systems
Basic Administration ORACLE 9i Application server
Administrate Asset Management System
Document Management
Designing Help desk system
Basic Programming using VB, SQL, Oracle, PL-SQL, java
Team Player in design & implemented a custom Banking system using Oracle and Java
Establish backup policies, as well as maintain update
Provide trouble shooting for hardware and software as and when required and ensure high reliability of all systems
Provide the required training and orientation for users on the implementation of these systems, and other various technologies
Supporting IT requirements for top management including seminars materials, presentations and all Bank publications