Shafakat Khan

• Spearheaded global commercial strategy across DMC, OTA, and outbound travel divisions, expanding B2B distribution networks and
accelerating market penetration across India, GCC, CIS, Russia, and Europe.
• Directed multi-functional teams spanning Sales, E-Commerce, Business Development, HR, and IT, driving sustained revenue growth while
improving operational efficiencies and profit margins.
• Negotiated high-value partnerships with leading hospitality brands including Marriott, Hilton, Hyatt, IHG, Shangri-La, and Anantara, securing
competitive rates and enhancing commercial profitability.
• Increased brand visibility and customer acquisition through strategic participation in major international trade exhibitions including ATM,
SATTE, and OTM, strengthening global partner relationships.

Responsible charge of Commercial, Technical, and Organizational Interest of DMC.
• Tapping Global B2B Travel and Tourism Markets i.e., EMEA & APAC Markets (Majorly
India, Pakistan, Bangladesh, China, UAE, KSA, Qatar, Russia, CIS, Germany, Italy, UK,
France, Poland, Czech Republic, etc.) for Oman Inbound.
• Managing relationship with Key Stakeholders & Board of Directors.
• Providing leadership to Sales, Operations, Ecommerce, Business Development,
Finance, Human Resource, & IT Department.
• Negotiating terms & closing deals for FIT, GIT, Series, Wedding and MICE.
• Ensuring that all deals meet the required revenue and margin expectation.
• Presiding over the organization’s day-to-day, month-to-month, year-to-year
operations.
• Supervising and overseeing all the matters on the commercial side.
• Managing Budgeting, P&L and Revenue growth by improving the business turnover
with healthy operational cost to sustained the revenue.
• Identifying potential business opportunities, developing and enhancing business for
the organization, setting up business operations and ensuring seamless marketing
activities.
• Improved brand awareness by monitoring all marketing campaigns and fostering
membership acquisitions and business development.
• Brand visibility by attending major road shows and trade events.

• Built and scaled the organization from startup to a multinational DMC enterprise generating $50M+ annual revenue with operations across
Mauritius, Maldives, Sri Lanka, Dubai, Turkey, and Greece.
• Led enterprise-wide P&L management, commercial strategy, operations, technology, finance, HR, and business development functions,
delivering sustainable profitability and operational scalability.
• Expanded global market presence through strategic partnerships, supplier negotiations, and international distribution channel development
across APAC, EMEA, and North America.
• Established high-performing leadership teams and operational frameworks that supported rapid international growth while maintaining strong
service quality and customer satisfaction standards.

DMC for Mauritius, Maldives, Sri Lanka, Malaysia, Singapore, Thailand, Vietnam, Hong Kong, Macau, China, Dubai, Russia, South Africa, Europe, Turkey, and the USA


• Managing B2B sales - Global Sales APAC, EMEA and American Market for Akquasun Group- Global Destination Management Company - USA, Europe, Africa, Russia, Dubai, Maldives, Mauritius, Sri Lanka, Singapore, Malaysia, Thailand, China, Vietnam, Cambodia, Hong Kong & Macau.
• Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Worked directly with management, Country Heads, Managers, Reservation & Product department to brainstorm, discuss strategy and mitigate all issues.
• Heading the global team of 200 Professionals with direct reporting and annual revenue to $ 60-100 million.
• Handling Key Accounts like Cox and Kings, Thomas Cook, TUI, BCD Travels, FCM, ITL World, CWT, Kesari Tours, KUONI/SOTC, Make my trip, Yatra.com, Ezeego1, Via, Tata Consultancy and other B2B Wholesalers and retailers for FIT, GIT, SERIES, and MICE.
• Liaising with the global team for different packages, sustain & inspire operations and sales support team for smooth functioning
• Taking care of credit control, refunds & credits, rates & mark-up given to the travel agents across Globe.
• Updating the team about the new products and their concepts.
• Formulate and define short/long term corporate strategies for achieving pre-set sales and profit targets.
• Conduct a market survey to analyze the latest market trends and track the competitor’s activities.
• Brand visibility by attending major road shows and trade events.

Drove B2B sales growth across South and West India for Thailand, Vietnam, Cambodia, Hong Kong, and Macau destination portfolios.
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Expanded distribution channels and travel agency partnerships, increasing regional market coverage and customer acquisition.
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Developed strategic sales initiatives that enhanced revenue generation and improved competitive positioning across key territories.
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Strengthened customer relationships through consultative selling and targeted business development programs.
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• Deftly handled International Hotels & Holidays (Worldwide)for Yatra.com and managed B2B Sales in Western India region for Intech Hotels (Yatra Subsidiary Company).
• Developed new profitable business from main competition vendors analyzing the latest marketing trends and tracking competitor’s activities and providing valuable inputs for fine tuning sales & marketing strategies.
• Prepared strong and reliable MIS reports for facilitating the decision making process and liaison with Management for extensive market penetration.
• Identified and promoted business, penetrating new markets to enhance business development through a formal presentation, while working closely with the sales channel to ensure target achievement.
• Planned and monitored the launch of new schemes while creating awareness about special offers, consistently offering maximum value adds & benefits.
• Measured the performance of the processes in terms of efficiency and effectiveness matrix and ensured adherence to Service Level Agreements.
• Supervised and trained sales representatives while developed and introduced new customer service protocols.
• Identified & managed key accounts for potential business development towards high-value customers and strategically securing profitable business, taking care of the top line and bottom-line.
• Exceeded revenue objectives while continuously creating and cultivating opportunities for revenue generation in a positive and professional manner achieving assigned targets by developing and maintaining a quality business relationship with prospective and existing clients.

• Meticulously handled Airlines Ticketing (Worldwide), Cruises, Hotels and Holidays (Worldwide), Buses, Car Rental, Railways, Franchisee Products.
• Handled franchisee department and accountable for enrollment of new franchisee.
• Managed 20000+ Travel Agents across Pan India and looked after sales operations and strategic planning for 2 states, Delhi and Maharashtra & union territory, Andaman & Nicobar for Via Flight Raja Travels Private Limited.
• Created a structured sales & marketing policy for the company which incorporates a well-defined brand development strategy which yielded increased business from overseas accounts and has been appreciated at international for a and industry conferences.
• Responsible for MIS and DSR, B2B market of travel agents and sales teams of the region.
• Provided leads to Sales Team, mapped the salespersons and travels agents and involved in target designing for the sales teams and individuals.
• Directed, motivated and supported the members of the sales to achieve their targets. Liaised with all departments within the company.
• Supervised franchisee, inactive agent, active and de-active travel agent and responsible for the cancellations, refunds and credit facilities.

• Handled complete operations and sales of Travel Agency.
• A handled product like Air Ticketing, Hotel booking, Holidays Packages, Cruise Booking, Railway Ticket Booking, Bus Tickets Booking.