Secondment: Middle East SMI (SAP) Lead
Estee Lauder Middle East FZE
Total years of experience :23 years, 4 Months
• Leading the project team of 7 Leads and 11 Power users towards a successful implementation of SMI.
• Ensuring project deliverable and deadlines are met.
• Introducing innovative ways to keep the team & the affiliate focused & motivated throughout the implementation.
• Coordinating with the PMO (project management office) driving each streams of work to successful delivery.
• Presenting change impacts to the business on a monthly basis.
• Setting expectations with the business and the regional and global members.
• Building trust and relationships with the management in all the four affiliates.
• On the ME & India Leadership board participating in strategy building of the affiliate.
• Advising the affiliates on their requirements or leverage other affiliate's strategies over the four affiliates.
• Setting expectations for the affiliates
• Long Range 3 year IS planning and budgeting for the four affiliates.
• Building business cases and presenting the same to the PPSO (Project Planning and Strategy Office) and the Vice Presidents on the benefits, urgency and requirements of the affiliate. This would lead to prioritization or dropping of a project.
• Working with the SDM (Service Delivery Manager) to ensure the smooth running of business in terms of Technical and infrastructure stability.
• Handling day to day operations for the ME and India IS office as an IS manager.
• Working with a team of four to manage employee technical and day to day issues.
• Creating and setting budgets for the department.
• Supporting Brands and Corporate departments on their Application requirements.
• Project management on affiliate level projects.
• Working with both global and local vendors to introduce new solutions.
• Increase team productivity by enabling them with tools and processes
• Project Management and analyses for setup of new function.
• Being a part of the production support team for JDE and providing end users (approx 600 users) and the business support on functional areas of JDE. Specifically on Service/Rental (Weatherford customized application), Procurement, Inventory and Sales Orders.
• JD Edwards One World Business analysis, End user training, Go - Live, Support and Maintenance. Customization and Documentation of such changes. Providing new functional (business) solution after analysis of the system and discussions with the business community.
• Creating Showcase reports and queries for users.
• Raising new development requests when required (CCBs - Change Control Board) to business process owners to get their approval. Testing the same for PY and PD environments.
Environment:
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AS/400 V5R3 Server / DB2 Database, Citrix Metaframe
Role & Responsibilities
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• User Support on functional areas of Distribution/Logistics, Human resources, Finance, Property management.
• JD Edwards One World Xe B7334 business analysis, customization & documentation, development, end user training, Go - Live Support and Maintenance.
• Providing new long term solutions after analysis of the system and discussions with the business community.
• Automating user functions by setting up workflows.
• Project manager for 2 projects: Inventory Data Clean-up and Setting-up IT processes based on the standards of ITIL and COBIT.
• Involved in other projects such as the Automatic Data collection, Rewriting the sales upload program (the main program that writes into JDE tables based on the data from the POS), Implementing an integration server and Employee Time Attendance.
• Assemble, Build and deploy new update packages and ESUs.
• Scheduling of Batch jobs.
CAREER ACHIEVEMENT
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• Successfully completing internal JDE related projects on time and within budget with the satisfaction of the board and higher management.
JD Edwards Role & Responsibilities
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• Involved in the full cycle implementation of JD Edwards One World Xe B7333 taking part in business analysis, CRP setup, Customization, Configuration, Data Conversion, End user training, Go - Live, Support and Maintance.
• Integration with outlook and automated messages to outlook from JD Edwards.
• Development of all day to day reports and decision making reports.
• Customization of inbuilt and new JDE applications.
• Trouble shooting day to day User Issues and providing long-term solutions.
• Scheduling of Batch jobs.
• Maintenance and regular modification of user menus, securities and profiles.
• User Support on functional areas of JDE.
System Roles & Responsibilities
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• Entire User support on Microsoft desktop and office tools, Banking Software, customized Payroll
• Using Remote Control software to support remote users over WAN Links
• Coordination with IT Vendors and Etisalat
• Creating New Users with the required rights on the AD server and all other system related function in the absence of the System Administrator
• Managing servers through terminal services and Citrix desktop.
• Offshore user support to London, Antwerp, Singapore, India and Iran offices
• Hardware, Peripheral Devices and Printer maintenance
• Day to day Centralized Backup of servers
• IT Budgeting.
Web Development Roles & Responsibilities
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• System study, analysis of user requirements, planning, designing, updating and maintaining entire corporate web site www.petrocheme.com and the Petrochem Intranet
Other Roles & Responsibilities
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• Organizing skillful PowerPoint presentation for Sales internal and external meetings
CAREER ACHIEVEMENTS
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• Integration of JDE and outlook
• Automatic mailing of JDE report to particular users.
• Corporate website development.
Roles & Responsibilities:
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• Reporting to the Sales manager.
• Entering Daily Sales and Purchase Orders as per the customer/Supplier requirements requirements.
• Creating necessary documents for shipment such as invoice, Packing List, B/L requests and other related documents.
• Following up on the clearence of the necessary documents from JAFZA.
• Other Documenting responsilbilities.
• Accounts Data Entry
Received many As and also completed my dissertation on the effects of culture on an ERP implementation. Created own set of questions from current cultural studies and completed the surveys with members of an ERP implementation in different parts of the world.
Passed the course with flying colors. Would give tips to the Trainer!
Acquired a GPA of 3.3 (B+). Acquired 3rd position in overall college IT presentation. Actively took part in college book club. Will be starting my MBA in this year
Before implementation of the system the IT team was scruitinized and some IQ test were taken to see if the skill set of each IT member was good enough to help in the team. I did well on the test and was selected to help the team implementation along with the rest of the daily jobs.