Chief Operating Officer
Electrolux Maintenance & Commercial Services LLC
Total years of experience :17 years, 11 Months
▪ Chief Operating Officer for the Key Facilities Management
company in the UAE with annual Turnover of 150Million.
▪ Spearheading the Company Business Improvements and
Transition to Total Facilities Management Services since 2022.
▪ Responsible for the Overall Operational Budgets, Setting up of
Business Objectives, Targets and Business Continuity Processes.
▪ Key Accountability for the Overall Company Operations,
Health & Safety, Environmental Management, and the
Human Resources & Employee Welfare Department
Functions.
As a Core Management representative, Assisting the Group
Managing Director jointly with the CFO in Strategic decisions
for the Company business.
▪ Key Achievements include:
- Increased Revenue Growth by 10% in 2022-23 despite of
challenging market conditions.
- Launching of Pest Control Services in Dubai License as a
new Business Vertical.
- Achieved the Contract renewals across all current projects
with Increased profitability by 3-5%.
- Customer Happiness Awards Shortlisted in 3 categories in
2022.
- Achieved Cost Control targets across Operations & HR
functions with a net 7% reduction in Opex in 2022-23
- Launched Fully BICSc Compliant Training Centre at
Electrolux maintenance & Commercial services and
achieved the annual training targets of 90manhours per
employee in 2022-23.
- Subcontractor management with overall Subcontractor
reduction by 50% and insourced the workforce effectively in
2023.
- Initiating JV (Joint Venture) bidding Model in major large
scale Tenders with industry leading Hard FM companies.
Heading the Soft Services operations, HR Operations and Business development operations of the company with 2500 employees and an annual revenue of 110million AED
• Head of Soft Services Section at Marina Facilities Management, leading a team of 1 100 Staff across 22 different projects in Abu Dhabi.
• Business Improvements and direct monitoring of bidding and estimation for all Soft Services contracts.
• Successfully increased Soft Services revenue by 15% more than the target for year 2018 with additional cleaning services contract wins during the first half of 2018.
Head of Soft Services at the Marina Facilities Management.
Managed a team of 200 staff at the Dubai Airports Concourse C & been responsible for the housekeeping services of the passenger waiting areas, lounges, boarding gates, arrival & transfer desks, basement and external areas in the
concourse.
Continuously Achieved KPI targets every month and have shown consistent improvement in audit scores every month.
Achieved successful targets of safe man-hours and reported Near misses effectively.
Ensured all staff training is being carried out as per set training plan and constantly evaluated the competency of direct reports.
Reduced Attrition figures through improved employee engagements and regular 1-1 meetings with direct reports.
• Managing a team of 200 staff at the Dubai Airports Concourse C and responsible for the housekeeping services of the passenger waiting areas, lounges, boarding gates, arrival & transfer desks, basement and external areas in the concourse.
• Continuously Achieved KPI targets every month and have shown consistent improvement in audit scores every month.
• Reduced Attrition figures through improved employee engagements and regular 1-1 meetings with direct reports.
• Managed a team of 2400 employees in Multiple Soft Services contracts across Qatar in residential, offices & govt. sectors.
• Achieved the targeted increase 5% in Soft Services Profit margin for three consecutive years from 2013 to 2015.
• Played lead role and transformed the company from being a normal cleaning service provider to a standardized IMS certified BICSc Corporate member extending service portfolio to complete soft services.
• Successfully bid & managed the countrys most important Cultural destination- the Katara cultural village which includes state of the art Amphitheatre and a 1.5 Km manmade beach and promenade.
Managed a team of 2400 employees in Multiple Soft Services contracts across Qatar in residential, offices & govt. sectors.
Achieved the targeted increase in Soft Services Profit margin for three consecutive years from 2013 to 2015.
Played lead role and transformed the company from being a normal cleaning service provider to a standardized IMS certified BICSc Corporate member extending service portfolio to complete soft services.
Successfully bid & managed the country’s most important Cultural destination- the Katara cultural village which includes state of the art Amphitheatre and a 1.5 Km manmade beach and promenade - with full-fledged cleaning services using extensive equipment collection (including Cherrington beach Cleaner, Tennant, Goupil etc.)
Monitoring all the Housekeeping Operations in the Mall & directly reporting to the Area Operations Manager.
Checking, monitoring and acknowledging all housekeeping related documentations before being sent to the higher management as well as the client
Preparing yearly training planners for all the staff and monitoring and ensuring the targeted trainings are carried out on time.
Attending to all meetings with the higher management and the client management and discuss on the scope of work completion.
Participating in CRM s ( contract review meeting) and monitoring the P & L ( profit & loss ) in contract
Assist the Operations Manager in budgeting, and staff performance reviews
• Monitored all the Housekeeping Operations in the Dubai Festival City Mall & directly reported to the Area Operations Manager.
• Checked, monitored and acknowledged all housekeeping related documentations before being sent to the higher management as well as the client
• Prepared yearly training planners for all the staff and monitored & ensured the targeted trainings are carried out on time.
• Attended to all meetings with the higher management & the client management and discussed on the scope of work completion.
• Participated in CRM s ( contract review meeting) and monitored the P & L ( profit & loss ) in contract
• Assisted the Area Operations Manager in budgeting, & staff performance reviews
Senior supervisor for the cleaning services in the World’s Largest Mall- The Dubai Mall.
Reports to Emaar Facilities Management division at the Dubai mall.
Supervises a team of 13 supervisors and 125 plus staff under them.
Conduct briefing & training to the supervisors & update them on the policies& procedures
Planning of schedules for cleaning of different areas
Responsible for monitoring all the special projects & cleaning task inside the Mall.
Stock taking, inventory control and auditing of the standard of cleaning, equipments, chemicals & machines.
• Senior supervisor for the cleaning services in the Worlds Largest Mall- The Dubai Mall.
• Supervised a team of 13 supervisors &125 staff under them.
• Conducted briefing & trainings to the supervisors & updated them on the policies& procedures.
• Stock taking, inventory control and auditing of the standard of cleaning, equipment, chemicals & machines.
Acting as the coordinator for the department with all the other departments of the three properties.
Attending to all the internal & external calls coming to the housekeeping dept
Allocating rooms and sections to the valets as per the duty roaster & occupancy statistics
Keeping track of the arrivals and departures and following up that with the supervisors & Room valets so as to ensure proper availability of rooms before the hotel check-in time
Preparing month end reports- (Flower productivity, Attendance sheet, Casual labour request forms, and monthly inventory reports) as per instructions from the Executive Housekeeper.
Acting as the complete information point for the entire Housekeeping dept. of the hotel
• Allocating rooms and sections to the room valets as per the duty roaster & occupancy statistics
• Keeping track of the arrivals & departures and following up that with the supervisors & Room valets so as to ensure proper availability of rooms before the hotel check-in time
• Preparing month end administrator report
Head of the housekeeping operations of the entire hotel.
Responsible for allocating duty to the HK staff and ensure total cleanliness and hygiene of the entire hotel.
Give proper training to all the Housekeeping staff through daily briefing and different training programmes.
Preparing monthly budget, inventory and stock taking in order to ensure the smooth functioning of the dept
Responsible for supervising the housekeeping operations of the entire areas of the hotel (guest rooms, public areas, and back areas)
• Responsible for allocating duty to the HK staff and ensure total cleanliness and hygiene of the entire hotel.
• Give proper training to all the Housekeeping staff through daily briefing and different training programmes.
• Preparing monthly budget, inventory and stock taking in order to ensure the smooth functioning of the dept.
* Supervising the housekeeping services in the guest
areas (rooms) of the hotel. Supervisor for 80rooms
(4floors).
* Preparing checklists so as to ensure the room valets are
following the SOP’s, and thereby improving the standards of
cleaning.
* Preparing evening reports to be given to the Executive
housekeeper (status report, discrepancy report, inspection
report/supervisor checklist. Guest feedback etc.)
• Supervising the housekeeping services in the guest areas (rooms) of the hotel. Supervisor for 80rooms (4floors).
• Preparing checklists so as to ensure the room valets are following the SOPs, and thereby improving the standards of cleaning.
Higher Secondary passed with Distinction Under govt of Kerala, India
2 Years Diploma in Hotel Management & Tourism Studies.
CPSS- Additional & Base Units: AU 1- Spray Cleaning hard floor surfaces AU 5- Washing Surfaces BU 1- Dust Control Mop Sweeping BU 2- Damp mopping BU 3- Suction Cleaning of Hard or Soft floor coverings BU 6- Dusting / Damp wiping of Surfaces BU 12-Cleaning of Toilet facilities.
