senior sales and marketing executive
Middle East Hotel Supplies
Total years of experience :5 years, 4 Months
To meet (capture/ screen) the designated passengers by monitoring flight arrivals / departures and aircraft parking bays in order to ensure that passengers are promptly received and escorted.
• Issue revenue documents/ service vouchers and update the system as per booking requests and service provided in order to ensure the collection of revenue from airlines and corporate clients.
•updating the database (AGSS/ TSS) with information of the service provided and outstanding requests (delayed flights etc.) from the current shift in order to provide customers feedback on the service provided and coverage by the next shift for delayed passengers and no shows.
• Resolve customer issues pertaining to reservations, onward connections, visa formalities etc. in order to ensure minimum inconvenience to passengers and safeguarding the image of DNATA, the airlines (including Emirates) and Dubai.
• Provide information and guidance to customers of flight schedules, airline formalities, visa requirements, hotel information, currency exchanges, transport arrangements etc in order to reflect an image of a `knowledgeable Quality service enhancing DNATAs image as a service provider.
•Monitor usage and condition of all items at the lounge and inform the supervisor of any requirements, maintenance and changes in order to ensure that the lounge facility is up to the standard projected to the customers.
•Attend and brief all customers using the lounge facilities available, procedures for boarding and facilities available in the concourse in order to ensure a convenient and a pleasant stay at the lounge followed by an on time completion of boarding formalities.
operation system
•EMACS ( emirates departure control system)
•DMACS(Dnata departure control system)
•CFO (Emirates cashier front office system)
•AACS ( Airport access control system)
•Excess baggage ticket issuance (EBTs
Economics •English •Entrepreneurship
Completed 10th grade –