Crewing support officer
Qatar Airways
Total years of experience :17 years, 10 Months
Monitoring cabin crew and flight deck reporting time for their scheduled flights.
Coordinating and explaining crew members with regards to operational roster changes.
Prompt response to the telephonic queries, emails and in person with the stakeholders.
Preparing flight documents required by crew members for immigration clearance.
Issuing deadheading tickets, arranging hotac booking and ground transport before departure.
Transmitting Advanced Passenger Information Systems(APIS) to the specific countries.
Assigning briefing rooms for crew to conduct pre-flight & post flight briefings.
Coordinating with Qatar Aviation Service (QAS) for any missing baggage and if there is any disruption for deadheading operations.
To provide optimum support to the management during staff shortage.
Interacting and communicating effectively with colleagues and updating accurate information as required during the handover while changing shifts.
Knowledge of SAA Code Share with EK and Airport terms & conditions.
Retrieving all the 6 flights JTOP with the E-Tickets list to prepare for the pre-flights.
Assigning seats for all the JTOP passengers to avoid auto cancel during over booking.
Cross check with EK system for SA booking, if the names is not reflecting and get the reservations support to reinstate the E-ticket.
Updating comments on Ek check in system, for CC verification, MAAS, UM, web bookings, and to contact us for any other support like in documentation or penalty collection.
Operationally monitor at check-in area, boarding gates, Transfer Desk and arrival.
Generated flight reservations using airlines computer system and issued airline tickets.
Checked baggage and directed passengers to designated area.
Always use to give prompt response to telephone inquiries and provide accurate information on Flight Arrivals and Departures.
Maintaining passenger's data of our Frequent Flyers and Meet and Assist to our Frequent Flyers and VIP passengers at arrivals and departures.
Always aimed to achieve customer satisfaction and assisted passengers to have a peaceful boarding until the passenger boarded the aircraft.
Handling all passenger complaints regarding baggage mishandle.
Following up with HDQ for passenger baggage mishandling, misconnected passengers, etc.
Knowledge of Airline software and Airport terms & conditions.
Strong background in both Landside and Airside Operations.
Always use to give prompt response to telephone inquiries and provide accurate information on Flight Arrivals and departures.
Generated flight reservations using airlines computer system and issued airline tickets and boarding passes.
Checked baggage and directed passengers to designated area.
Resolved critical issues with regards to passenger's reservations.
Handled passengers requiring special assistance such as disabled passengers, parents with infants, MEDA cases etc.
Assisting new joiners on reservation system usage and flight managing software.
Making various informational announcements as per the airport procedures and guidelines.
Maintaining passenger's data of Frequent Flyers.
Always aimed to achieve customer satisfaction and assisted passengers to have a peaceful boarding until the passenger boarded the aircraft.
Maintaining Log book for baggage left over and create lost and found reports.
To provide optimum support to the management during staff shortage.
Making reservation using computerized hotel reservation system.
Creating and Maintaining records of all check in and check out guests.
Interacting and Communicating effectively with colleagues with regards to change in shifts and update accurate Information on rates and room availability to regular Travel & Tourisms companies.
Handling groups from foreign countries.
Maintaining cordial relationship with regular customer and travel agents.
Responsibilities
Ensured efficient and safe operation of all material handling equipments.
Maintained a clean, neat, and orderly work area and assisted in maintaining the security and safety of the warehouse.
Coordinated and/or checked in product returns and updated inventory balances on hand.
Inspected physical condition of warehouse and equipment and prepared work orders for repair and requisitions for replacement of equipment.
Ensured the accuracy of all shipping documents.
Gathered and maintained all data records relative to shipping activities.
Managing and motivating a team of six to meet targets.
Sales & Marketing of electronic equipments.
Promoting, pricing and placing new products to the market.
Analyzing and keeping up to date market trends.
Create periodic sales plans and forecasts the market conditions.
Collecting payment from the customers using credit management.
Maintained customer satisfaction and good relationship with all our customers.