Area Manager Sales
UCF REAL ESTATE
Total years of experience :12 years, 1 Months
Handling a team of 15 to 20 members for Sales, Marketing and Customer Service
Negotiating with client for deal closure
Validating daily task of each members and providing feedback for improvements
Handling daily cash at the end of the day and submitting to finance on daily basis
Handled 3 areas at the same time and achieved the target for the months
Handling team of 21 members for Customer Retention, Email Support Desk and Back Office Provisioning
Sending daily productivity reports to client
Handling weekly presentation for project level and analyzing the gaps and action plan for improvements
Coordinating with other departments for follow up on customer requests
Handling manager level escalations raised from customer
Handling the KPI’s for the team
Roles and Responsibilities:
Worked for customer support team for KYC & FATCA.
Cross verifying KYC documents & FATCA forms received from client.
Doing the quality check for the KYC & FATCA Documents.
Resolving the queries of customer over a calls and e-mails related to FATCA Documents.
Preparing the productivity report & quality report of the team.
Doing the quality check for the recorded calls.
Preparing the team Daily reports, weekly reports & monthly reports.
Roles and Responsibilities:
Project 2:
Worked with Deutsche Bank client KYC-FATCA Project.
Doing the KYC check for the FATCA documentations.
Cross verifying Tax forms and Self Certification of Entity or Individuals.
Updating the FATCA Documents in Deutsche Bank Applications.
Worked as a quality controller for the team.
Preparing the quality presentation and highlighting the improvement areas.
Updating the excel report after the documents updating in system and sending the report to managers and clients.
Project 1:
Worked in the area of Thomson Reuters Financial and ESG research where we do analysis on the financial documents, Annual Reports, Corporate Social Responsibility Report, etc.
Analyzing the demand and supply of customers in the field of products, Investments, etc.
Tracking the KPI of Environmental and Social Parameter.
Tracking the Payroll of Senior Executives and Directors.
Calculating the shareholdings of Directors and Senior Executive Managements.
Calculating the client’s satisfaction score and employee’s satisfaction score.
Mentoring the team in research parameters.
Handling the quality presentation for the project.
Handling the team in the absence of manager.
Maintaining a track record of companies’ research which are completed and work-in-progress.
Preparing the quality presentation and highlighting the improvement areas.
Achievements:
Service and Commitment award for completion of 3 Years in TCS in the month of July 2015.
Star Performer Award for the best performance in the month of January 2015.
Star Performer Award for the best performance in the month of September 2014.
Spot Award for the best performance in the month of August 2014.
Spot Award for the best performance in the month of July 2014.
My Roles and Responsibilities:
Worked for the SunTrust Mortgage team where I used to cross verify the mortgage details in the two different applications.
Reviewing the mortgage documents and doing the quality check on that.
Updating the current status of the work to managers on daily basis.
Providing the training for the new joiners for that Mortgage.
Maintaining the Quality reports of the clients.
Achievements:
Spot Award for the best performance in the month of December 2011.