Account Manager
TRANSGUARD GROUP LLC
Total years of experience :19 years, 7 Months
⬧ Managing accounts and operations for a portfolio of FM and TFM projects collectively valued more than 50 million AED contract, across UAE, providing tailored services for diverse client requirements including high rise commercial, residential, master community, warehouses and elite communities with premium amenities.
⬧ Develop, manage and monitor the maintenance operating budget and meet budget targets
⬧ Provide leadership in supporting development of performance standards for all Services Managed including Security, Housekeeping, MEP and Specialist contractors.
⬧ Contract scoping, tendering and performance management standards development.
⬧ Identify and develop project initiatives that support the Facilities Management Program, Energy management and CI initiatives utilizing the lean sigma approach.
⬧ Network with peers and peer institutions to gain innovative ideas and sourcing of information
⬧ Develop the scope of work, specifications, vendor performance monitoring methodology and KPIs for outsourced vendors.
⬧ Develop and manage processes for dashboard reporting, executive summaries, and monitoring progress against plan
⬧ Working knowledge of integrated workplace management systems, CAD/CAFM software as well as MS Office Suite (MS Project, PowerPoint, Excel & Visio)
⬧ Integration of latest technology trends into operations.
⬧ Ensure continuous safety and efficient and economical operation of the equipment, machines, plant, and building.
⬧ Conduct and support technical elements of consultancy including but not limited to condition
surveys, FM design reviews.
2
Few live project names listed below for reference:
⬧ Palma Holdings - Serenia Residences & Silverene Towers - Elite Beachfront Residence Located in One of The Most Prestigious Areas of Palm Jumeirah with Private Beach
⬧ Nshama Integrated Community (Dubai Town Square) - Plot 35 - Residential
⬧ Marina Project - (Dubai Marina) - Residential community with a cluster of 19 high rise towers in Marina managed by EMAAR
⬧ Alserkal Avenue: Al Quoz Dubai, Alserkal Avenue is an industrial compound hosting warehouses in the industrial zone of Al Quoz, in Dubai.
⬧ Gulf Agency Company Ltd: Jebel Ali Free Zone, Dubai. Multiple warehouses located across Jebel Ali Free Zone
⬧ EMAAR Square building 5 & 6: Emaar Square Building 5 & 6 is an eight-storey office building in Emaar Square, Downtown, Dubai.
⬧ Responsible for management of technical support on maintenance of hangar facilities and cloud seeding Operations.
⬧ Responsible to maintain required KPI for the PBL contracts with UAE AF.
⬧ Responsible to manage 25 Technicians.
⬧ Technology integration in IFM.
⬧ Energy Management.
⬧ Managing routine maintenance of MEP (AHUs, FCUs, LV panels, MDBs, Chilled water and portable water pumps, etc.) services and specialized systems (Fire alarm, firefighting, elevators, generator, BMUs, Central battery system, UPS, CCTV, BMS, access control, car parking barrier, Garbage chute, CO sensors
⬧ Management of specialist vendor according to agreed SLA/KPI.
⬧ Implement quality standard in accordance with AS9110, Rev B
⬧ Ensure and monitor current operational process to identify and implement any improvements that will enhance the process, safety and cost performance.
⬧ Coordination of services building and infrastructure
⬧ Develop techniques for estimating time accordance to the project deliverables.
⬧ Risk analysis and preventions
⬧ Cost control and resources analysis of contractors, supervision of work on site, preparing payment certificates and carrying out testing & commissioning.
⬧ Responsible for installation of testing and commissioning
⬧ Ensure all facilities are operated and maintained in compliance with established policies and procedures.
⬧ Coordinate, oversee and/or manage repair and maintenance work assignments.
⬧ Conduct regular, formal site condition inspections, risk assessments, etc. and rectify any deficiencies identified. Coordinate and manage moves, adds and change activities.
⬧ Managing Project cost, efficiency and quality for Jet Airways Hangar and facilities.
⬧ Testing and commissioning skills
⬧ Exposure to BMS system
⬧ Project document preparation.
⬧ Experience with project management of office fit out and infrastructure construction.
⬧ Supervising third party delivery teams on site.
⬧ Participating in any FM audits and enquiries.
⬧ Coordinating any office relocations, openings and refits.
⬧ Ensuring that grounds are litter free.
⬧ Carrying out daily maintenance checks.
⬧ Organizing cleaning and janitorial services.
⬧ Locking and unlocking the buildings at the right times.
⬧ Carrying out emergency repairs.
⬧ Ensuring that all work performed is done without impact to internal or external customers.
⬧ Assisting in all aspects of client and tenant satisfaction.
⬧ Assisting in servicing and overhauling of main landing gear
⬧ Servicing & testing of brakes in hydraulic Shop.
⬧ Reaming, Drilling, Change of bushings by hydraulic press.
⬧ Handled live chats and assisted customers with online Banking solutions for Barclays Bank, UK.
⬧ Handling Customers issues with efficiency.
⬧ Providing customers with the organization’s service and product information
⬧ Following up complicated customer calls when required
⬧ Completing call notes and call reports as necessary and updating them in the CRM
⬧ Handled live chats and assisted customers with credit card and other banking solutions, Providian USA.
⬧ Document all call information according to standard operating procedures
⬧ Recognize, document, and alert the management team of trends in customer calls
⬧ Follow up customer calls where necessary
⬧ Assembling, troubleshooting of desktop computer/Laptops and installation of software’s.
⬧ Set up hardware and install and configure software and drivers
⬧ Maintain and repair technological equipment (e.g., routers) or peripheral devices
⬧ Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
⬧ Manage security options and software in computers and networks to maintain privacy and protection from attacks
⬧ Perform regular upgrades to ensure systems remain updated
⬧ Troubleshoot system failures or bugs and provide solutions to restore functionality
⬧ Arrange maintenance sessions to discover and mend inefficiencies
MBA-Operations Management
B.Sc. in Aircraft Maintenance Engineering
o Diploma in Aircraft Maintenance Engineering, ICAO Type II, D.G.C.A Approved o Stream: Airframe and Engine.
Higher Secondary Certificate Examination (HSC)