Shahad Abdullah

• Provide high-level executive support to senior management, ensuring seamless daily
operations and strict confidentiality.
• Manage executive calendars, meetings, and travel arrangements, including coordination with
internal teams and external stakeholders.
• Prepare, review, and maintain Minutes of Meetings (MoM), executive reports, and official
correspondence.
• Act as a central point of coordination between management, department heads, and group
companies to track action items and deadlines.
• Handle sensitive management and corporate documentation, including licenses, MOUs, NDAs,
and board-level records.
• Maintain organized and secure filing systems for executive and corporate documents, ensuring
controlled access when required.
• Coordinate with vendors, PRO services, IT teams, and telecom providers to support executive
and operational requirements.
• Assist in managing corporate credit card matters, utility coordination, and administrative
follow-ups with finance and HR teams.
• Support executive visits, stakeholder engagements, and internal projects across STG Group
companies.

- Built and implemented a full HR system from scratch including structure, policies, and workflows.
- Designed job descriptions, org charts, grading structures, and HR documentation framework.
- Established recruitment processes, onboarding workflows, and performance management KPIs.
- Delivered strategic HR recommendations and operational reports to senior management.

• Managed full-cycle recruitment across technical, engineering, operational, and
corporate functions.
• Delivered high-volume hiring campaigns, securing 76 hires within two months.
• Designed sourcing strategies through LinkedIn Recruiter, market mapping, and
talent pipeline development.
• Partnered with business leaders on workforce planning, job scoping, and
competency-based assessments.
• Produced recruitment dashboards, hiring metrics, and ATS governance reports for
management.
• Ensured full compliance with company standards and UAE employment
regulations.

-Managing the executive office operations with a high level of professionalism and
confidentiality.
-Preparing accurate Minutes of Meetings (MOM) and tracking action points across departments.
-Overseeing the full management calendar, meetings, appointments, and executive
communications.
-Coordinating with internal and external stakeholders to ensure smooth workflow.
-Leading administrative processes, documentation, reporting, and coordination between
departments.
-Ensuring office efficiency, workflow optimization, and operational support for top
management.

• Leading employee training programs, performance development initiatives, and skill
building workshops.
-Designing onboarding programs and development plans tailored to departmental needs.
-Coordinating with department heads to assess training needs and align them with business
objectives.
-Managing LMS platforms, tracking employee progress, and generating evaluation reports.
-Implementing HR policies, contributing to employee engagement, and supporting talent
development strategies.
-Maintaining accurate HR records and ensuring compliance with company standards.

- Supported end-to-end recruitment: sourcing, screening, interview scheduling, and offer management.
- Successfully coordinated the hiring of 76 employees within 2 months, achieving 50% of a 6-month target.
- Managed HR documentation, employee onboarding, and HRIS database maintenance.
- Prepared HR reports and functioned as liaison between employees and HR management.

• Managed high-volume customerservice operations across multiple
communication channels.
• Maintained service quality standards and supported continuous improvement
initiatives.
• Produced accurate records and customer interaction reports.