• Provided personal secretary and executive administrative support to senior management — managing calendars,
coordinating schedules, handling confidential correspondence, and preparing briefing materials to support daily
executive operations.
• Managed executive inbox and multi-channel communication — processed 30-40 professional emails daily with
same-day response standards, screened 15-20 inbound calls, and routed correspondence to the correct
stakeholders with zero communication gaps.
• Administered end-to-end office operations for a team of 20+ staff — managed 100+ active cases and workflow
trackers simultaneously, achieving 100% on-time task completion and 98%+ data accuracy across all administrative
functions.
• Planned and coordinated 10+ meetings per week — prepared agendas, recorded and distributed Minutes of
Meeting (MOM), tracked action items, and ensured 100% follow-up completion with zero scheduling conflicts.
• Designed and maintained structured physical and electronic filing systems for 500+ documents and case records —
implemented a folder taxonomy that reduced retrieval time by ~40% and ensured full audit-readiness at all times.
• Operated Salesforce CRM to create, update, and monitor 100+ active cases — tracked workflow progress, escalated
overdue items, and generated status reports for management to support data-driven decision-making.
• Produced 4+ weekly and monthly MIS reports in Microsoft Excel and Word for senior management — covering
workflow status, SLA adherence, pending actions, and team productivity metrics.
• Performed data entry, validation, and cross-verification across 3 internal platforms daily — maintaining 98%+
accuracy in compliance with internal audit, quality assurance, and data integrity standards.
• Liaised with 4 cross-functional departments (Operations, Compliance, QA, IT) to resolve documentation
discrepancies, eliminate workflow botlenecks, and ensure consistent process adherence across teams.
• Supported 6+ internal audit and compliance review cycles monthly — organised, retrieved, and presented
documentation for auditors, contributing to zero non-conformances and zero compliance failures throughout
tenure.
• Managed office supply inventory, coordinated with vendors for procurement, and maintained resource logs —
ensuring uninterrupted day-to-day office operations and cost-efficient supply management.
- Company industry:
- Other Healthcare Services
- Job role:
-
Administration
