Accomodation Manager
Action Hospitality (Air Arabia Accommodation)
Total years of experience :12 years, 11 Months
Maximizing the profitability of the hotel by providing outstanding quality of service to guests.
Ensuring that SOP’s are updated when changes occur.
Developing sales strategies and action plans.
Maintaining good relationships with officials and representatives of the local business community.
Recruiting, hiring and training all sales personnel.
Assisting in putting together hotel emergency procedures.
Preparing sales proposals for clients.
Monitor, manage and improve the efficiency of various main & peripheral support functions’ processes within the purview of Operations.
• Lead the support functions teams and facilitate coordination and communication among them.
• Formulate, implement and improve departmental and organizational policies and procedures to maximize revenue stream in line with organizational goals.
• Monitor adherence to rules, regulations and procedures.
Manage teams associated with client interactions. Plan and support initiatives to enhance the client experience at delivery sites.
• Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• Provide support to HR for recruiting and staffing may provide supplemental recruiters to support hiring needs to meet demand.
• Host HR and staffing assistance to the Center/Site in regard to training, coordination and support.
• Establish and maintain efficient training management functions within Cluster to provide strategic oversight for all training activities.
• Create, ope-rationalize, maintain, and monitor an organizational training program for the defined organization.
• Serve as single point of contact for training within the organization.
Ensure organizational training program identifies and makes available skill and knowledge training so that individuals can perform their functions effectively and efficiently
Attending inbound and making outbound calls with regards to customer’s housing loan, finding solutions for customers and advising them how to retain their home.
Dealing with Insurance and Taxes related to their Home.
Monitoring calls and providing feedback to agents on a regular basis and compiling reports on basis of customer satisfaction & complaints.
Managing Home Loan Accounts of customers based in the United States of America. Provide Help (loan modification to ensure customer make timely payments
Process: Customer Services Dept., Lost & Stolen Dept. & Technical Support India.
Key Responsibilities:
Attending inbound customer calls with regards to customer’s mobile connection, billing and retention of contractual customers in the United Kingdom
Handling customer complaints related to network.
Compiling reports on basis of customer satisfaction & complaints.
Dealing with Technical Queries related to handset faults.
Process: I.B.S.
Key Responsibilities:
Attending inbound customer calls regarding credit checks & card queries.
Handling customer complaints.
Training the new batches of team executives.
Managing customer queries and complaints.
Providing all kinds of service to clients for American Express Bank in the USA.
courses: Secured a Yellow Belt in the Six Sigma Certificate Course.