IT Specialist
TDM Group
Total des années d'expérience :7 years, 8 Mois
- Providing 1st and 2nd line technical support.
- Worked with customers based in Europe, UK, USA, Canada, Singapore, Spain, Jordan, Japan, France and UAE in a 24/7 in-bound call center environment.
- Handle customer support calls in a timely and accurate manner.
- Managing hundreds of user’s accounts through Microsoft Active Directory and Microsoft Exchange.
- Support, troubleshoot and identify network connectivity issues and remote access problems.
- Providing telephone support (desk phones and mobiles).
- Working with different desktop environments such as Citrix.
-Responsible of solving customer complains on a next level
-Handling inbound calls from Umniah shops via hotline to answer their inquires and solving problems
-Adapt the Umniah voice and communicate with social media followers and customers over channels
including Facebook, Instagram, Twitter, Umniah app and website
-Provide excellent customer service with a high attention to detail in writing/editing
Presales Support
Umniah
-Handling each proposal into the approved technical and financial templets for the sales team in the enterprise department
-Handling basic requests from the sales team such as on-the-shelf products
-Coordination tasks with the engineering and sales teams related to preparing proposals
-Follow with the sales team on regular basis to update the submitted projects status
-Using the knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems
-Speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions
-Supervises daily operations to ensure food safety, product preparation, cleanliness and inventory control are maintained. Responsibilities include scheduling and supervising staffs
-The ability to provide an exceptional in-store customer experience for guests is expected
-Monitoring and maintaining the computer, server systems and networks for HQ and factory organization
-Monitoring and maintaining as a application manager for the ERP system
-Monitoring and maintaining the computer, server systems and networks for enterprise organizations
-Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person