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Shahd Alahmadi, Operational Risk Supervisor - RCSA

Shahd Alahmadi

Operational Risk Supervisor - RCSA·Arab National Bank

Saudi Arabia

Bachelor's degree, Economics

Work experience

Total years of experience: 12 years, 10 months

Operational Risk Supervisor - RCSA

September 2015 - Present

Arab National Bank

Riyadh, Saudi Arabia

September 2015 - Present

Company industry:
Banking
Job role:
Other

Executive Trainee

February 2015 - August 2015

Arab National Bank

Riyadh, Saudi Arabia

February 2015 - August 2015

Company industry:
Banking
Job role:
Other

Sr Officer - Lead Analytics

October 2012 - March 2014

Bupa Arabia

Jeddah, Saudi Arabia

October 2012 - March 2014

Develop the leads policies and conduct sessions to sales agents. Process the investigations between sales agents by applying leads & renewal polices. Train the new sales representatives on the CRM Policy. Managing the process of generating leads from different sources. Contribute in creating new sources of leads with high quality. Handling the upload process for the data or any projects to Sage CRM. Escalate inquiries/issues related to sales process, services, partner program to sales channels managers. Track and monitor all leads and activities in Sage CRM system. Process user requests to re-assign change profile's account manager, and merge profiles, in Sage CRM system

Company industry:
Insurance & TPA
Job role:
Quality Control

Education

King Abdulaziz University

February 2011

February 2011

Bachelor's degree, Economics

Saudi Arabia

GPA (point): 4.1 out of 5

GPA (point): 4.1 out of 5

Skills

Investigations
Expert
Investigations
Expert
Analysis
Expert
Analysis
Expert
Lead Generation
Expert
Lead Generation
Expert
Sage CRM
Expert
Sage CRM
Expert
Insurance
Expert
Insurance
Expert
Investigations
Intermediate
Investigations
Intermediate
Fraud detection
Intermediate
Fraud detection
Intermediate
Analysis
Expert
Analysis
Expert
Lead Generation
Expert
Lead Generation
Expert
Sage CRM
Expert
Sage CRM
Expert
Insurance
Expert
Insurance
Expert

Languages

English
Intermediate

Training and Certifications

Training
SPSS
King Abdulaziz University
Nov 2008
Up your service
strategy and teams
Mar 2013
Anti-Money Laundry
Bupa Arabia
Nov 2012
Insurance in Islamic Law
King abdulaziz university
Mar 2009
Business Writing
Princeton Institute
May 2013